Customer Service Data Entry

MARY ARAGON

**** ****** ** ******, ** ***** 715-***-**** ***************@*****.***

SUMMARY

Looking to continue growth within the Customer Service Representative Industry

SKILLS

Abledoc Microsoft Office Athena

Aspen Eligibility System Omnicaid Google Docs

Call Simplicity 72 WPM Citix

Epic Imparvada

EXPERIENCE

09/2023 -current RD's Diner

Waitress

09/2022-07/2023 Ki Mobility Data Entry

Muli phone line phone systems

Order Entry/ Data Entry

Verify order and help customer configure to proper setting for desired comfort and

mobility

02/01/2021-08/2022 Ascension Medical Group

Multi phone line phone system

Registering Patients, Schedule appointments, transfer calls, while maintaining Medicare

compliance

10/2020-01/2021 South Hills Water Company

Administrative Assistant/ Special Project Manager

10/6/2021-01/2022 Walmart

Cashier/Customer Service Desk

07/2015 to 02/01/2021 Accenture/Conduent Inc/ Xerox - Albuquerque, NM

Customer Service

Assisted approximately 90 clients each day with eligibility,benefit questions.

Consulted with upset clients to determine best methods to resolve any eligibility.benefits issues.

Documented calls and caller information in the CRN software.

Maintained 100% accuracy call quality guidelines

Trained new employees on Call Simplicity. Aspen, Omnicaid and CRN processes to

promote efficiency and productivity team-wide.

03/2009 to 10/01/2020 Clobal Spectrum - Albuquerque, NM

Event Staff Lead

Oversaw the different event areas and checked for coverage. accuracy. quality and to ensure all the event specifications were met.

Checked passes and credentials of persons seeking to enter the permit only areas

Assisted patrons with seating and any customer concerns and needs.

03/2009 to 03/25/2011 Rio Rancho Public Schools - Rio Rancho, NM

Education Assistant

Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.

Helped students master learning concepts through one-on-one and small group tutoring.

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