WORK EXPERIENCE

Apple ** **** - Present

Expert, Apple World Trade Center, New York

• Led training sessions for team members, enhancing overall Apple product knowledge.

•Successfully resolved complex customer issues, ensuring high satisfaction levels.

•Collaborated with management to develop strategies for increasing sales and customer engagement such as introduce and facilitate Expert and Pro huddles daily.

Apple 08 2021 - 08 2022

Specialist, Apple World Trade Center, New York

• Achieved consistent sales success, exceeding targets.

• Cultivated and maintained strong customer and peer relationships,

Skills

•Advanced proficiency in Apple products and technology.

• Proven sales and customer relationship-building skills.

• Team leadership and training experience.

• Quick adaptation to new products and technologies.

• Exceptional problem-solving and customer service abilities.

EDUCATION

Iona University

New Rochelle, New York

BA Mass Communications Candidate

SKILLS

-Proficient in utilizing Apple products, Microsoft Office applications (Word, Excel, PowerPoint), Google Docs, and adept at managing and engaging with various social media platforms (Facebook, Instagram, Twitter, TikTok).

Objective

Dedicated Apple expert with a comprehensive background in technology since 2016, seeking a challenging role to leverage expertise in optimizing user experiences, troubleshooting, and providing innovative solutions within the dynamic realm of Apple products and technology.