Entry Level Customer Service

Lesley Gonzalez

956-***-**** ***************@*****.*** Brownsville, TX 78521

SUMMARY

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLS

Inventory Management

Store Opening and Closing

Shift Scheduling

Employee Supervision and Motivation

EXPERIENCE

Store Manager, Vapecity, February 2022-January 2023 Brownsville, TX

Delivered excellent customer service

Processed daily paperwork, balanced cash drawer if working overnight Produced staffing schedules

Managed inventory ordering product needed and physical inventory counts to minimize loss Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Resolved customer problems by investigating issues & answering questions training associates

Achieved sales quota by upselling in every transaction swept/mopped store daily, cleaned shelves & organized product, restocked if had available product

Cashier, Duce & Mari llc, July 2019-November 2021

Brownsville, TX

Greeted customers upon entering store

Assisted customer with transaction, collected payment & provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters & restocked merchandise

Attended to laundromat customers for change

Resolved customer complaints if any with the laundromat area Attendant Care Provider\Worker, STN Home Health Care\Casa De Sol, June 2015-November 2019 Harlingen, TX

Worked with residents to develop meal preparation

Provided compassionate care for patients with disabilities Assisted with development of daily living, bathing, feeding Maintained clean & well-organized homes\facilitiess for client Assisted with meal planning to meet nutritional plans Laundered clothing and bedding to prevent infection. Aided with mobility for disabled individuals

Reported concerns to nurse supervisor to promote optimal care. Prepared food & assisted client with feeding themselves Cashier, HEB Grocery Store, January 2002-May 2011

Brownsville, TX

Operated cash register, & provided accurate change. Wiped down counters & conveyor belt to remove debris maintain cleanliness for maximum productivity.

Processed sales transactions to prevent long customer wait times. Met high productivity standards in processing payments for customers in business center Bagged purchases properly to prevent merchandise breakage. Verified customer identification for alcohol or tobacco purchases. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. EDUCATION AND TRAINING

GED

Adult Continuing Agency, Brownsville, TX August 1998

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