Customer Service Personal Banker
Resume:
Tiyrone Warren
Gadsden, AL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Associate Personal Banker, Teller Transaction Approver Wells Fargo - Anniston, AL
January 2016 to Present
Helping Small Businesses Owners and Individuals with their Banking needs. Working with the public setting appointments and handling walk ins. Building my book of business with New and existing customers. Opening CD's, Checking and Savings accounts for qualified customers. Helping customers make financial decisions based upon a discovered or their expressed need. Cross selling helping my customer's with Home Mortgages, processing of Business or Personal Loan Applications or Credit Cards
Partnering with other Banking Professionals as needed to help provide a service for New and Existing Accounts. Direct sales and cold calling on New and Existing local business owners and Individuals with direct marketing campaigns of the New products and services provided by Wells Fargo. Vault duties operations responsibilities, a Key holder trusted with the opening and closing of the branch. Contract Specialist
Wells Fargo - Anniston, AL
April 2020 to October 2022
Working from Home -Payback Protection Program - Loan Specialist, helping business owners / applicants through The PPP loan application process from start to finish, inputting customer data and tax information into the system using various computer software systems and applications
.
Verification of documents submitted by the business owners for approval of their loan requested amounts based upon government qualifying stipulations.
Communication with the applicants using the Internet, e-mail, text messaging and direct person to person telephone calling using the Cisco phone system.
Documentation and record keeping of all applications filed using Microsoft Office and other varying filing and record keeping software.
New and Pre Owned Automobile Sales
Sunny King Ford - Anniston, AL
April 2014 to January 2016
Automobile sales to New and previous customers using telephone text messages and emails to generate business, implementing
Business cards and Flyers with other creative methods to generate new business with an existing data base while increasing customer sales on a monthly basis.
.
Sales
Liberty National Life Ins Co - Anniston, AL
October 2013 to April 2014
Sales of Life Insurance and supplemental health insurance products to Business and individual persons by cold calls and person to person contact.
Flooring Sales Specialist
The Home Depot - Oxford, AL
June 2011 to October 2013
Customer Service -Retail Sales of Flooring, Appliances and Home Products. Achieved high sales percentage with consultative, valued focused customer service approach. Prepare and submit monthly/daily remittances within deadlines Use of software programs process sales and credit applications. Excelled in exceeding daily credit card application goals. Completed accurate sales pricing for purchase transactions. Adhere to all applicable contracts and servicing guides Prevented store loses using awareness, attention to detail and integrity Responsible for preparation of both internal and external reporting. Work on special projects, as assigned by management. Worked as a team member performing cashier duties, product assistance and cleaning. ASSISTANT OPERATIONS MANAGER
Medical Revenue Services - Gadsden, AL
2005 to July 2010
COLLECTIONS FLOOR MANAGER
Medical Data Systems
2000 to 2005
COLLECTIONS SUPERVISOR - HIRING MANAGER
MEDICAL REVENUE SYSTEMS - Gadsden, AL
1995 to 2000
Collections - direct supervision of thirty- fifty office personnel in a call center setting, Boosted company efficiency through technology upgrades and process improvements using the auto dialer, Over saw the development and launch of the Melita monitoring system, Managed the day to day tactical and long term strategic activities with- in the business. Internal management month-end reporting Reduced and controlled expenses by improving resource allocation. Reduced total operational cost through digital and on-line tools such as micro soft office quickly became a trusted assistant to the Office
Manager. Recruited and interviewed 5-10 employees per week, increased the employee base by 75% to meet changing staffing needs. Conducted new employee orientation, to foster positive attitudes toward organizational objectives. Coached and mentored 30+ staff members, by offering constructive feedback and taking interest in their long-term career growth.
Advised managers on operational policy matters and recommended needed changes. Served as a link between management and employee by handling questions, interpreting and administering contracts and helping resolve work related problems. Increased productivity by 30%, while simultaneously reducing head count by 15%. Education
BS in Business Marketing
Cal State Dominguez Hills - Los Angeles, CA September 2001 to May 2004
Master of Theology in Theology
Rushing Springs School of Theology - Sylacauga, AL Bachelor of Theology in Theology
Rushing Springs School of Theology - Sylacauga, AL Associate of Arts
Los Angeles Southwestern Jr. College - Los Angeles, CA High School Diploma
Los Angeles Jordan High School - Los Angeles, CA
Skills
• Maximo
• CMMS
• Heavy lifting
• Medical coding
• Mechanical knowledge
• ERP systems
• Human resources
• Leadership
• Recruiting
• Analysis skills
• Quality control
• Quality assurance
• Mentoring
• Budgeting
• Interviewing
• Supervising experience
• Accounting
• Dealership experience
• Relationship management
• Cold calling
• Cash register
• Outside sales
• Personal assistant experience
• Social media management
• Banking
• Sales
• B2B sales
• Retail sales
• Customer service
• Pricing
• Cash handling
• Profit & loss
• Salesforce
• Merchandising
• Financial management
• Office management
• Root cause analysis
• Public relations
• Office experience
• Marketing
Certifications and Licenses
Driver's License
Life & Health Insurance License
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