Obafemi Kehinde Ejilayo

Phone: 080******** ad4d9o@r.postjobfree.com

SUMMARY

I am an experienced Customer Service Representative with over three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure customer’s satisfaction. I am confident, self-motivated, honest and hardworking. I am a self-starter, well organize, skillful, reliable, quick learner, detail oriented, self-motivated, hard and fast worker and always ready to learn. I want to work in an environment where I will be able to contribute my own quota of work through my ability and knowledge towards improving and achieving managerial goals of the company. WORK HISTORY

AY SUPERSTORES LTD Ibadan

Customer/Sales manager Jan 2021 – May 2023

Responsibilities:

I was responsible for managing and resolving customer complaints.

I sold products and place customer orders in the computer system.

I provided product and service information to customers.

I maintained customers database Data and information.

I delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts.

I managed customer returns and complaints with patience and understanding. GFK RT NIGERIA Lagos

Call center Agent/Interviewer Sept. 2018 – 2020

Responsibilities:

I obtained client information by answering telephone calls and making phone calls.

I was responsible for interviewing clients to verify their information and to determine eligibility by comparing client information to company’s requirements.

I was responsible for recording all customer’s information on the database.

I addressed customer queries in a timely fashion and I ensured prompt customer’s satisfaction.

Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

I assisted in establishing a strong relationship between the customer and the company by giving them information about our products and services. EDUCATION

B. A. PHILOSOPHY (Ekiti State University, Ado-Ekiti ) 2010 – 2015 Diploma in Computer studies ( The Evolution computer school Ibadan) 2016 Certification in Customer Management ( Great Learning Academy Online) 2023 Certification in Customer Relationship Management ( Great Learning Academy Online) 2023 SKILLS

Microsoft Office package: Microsoft Word, Excel, Power point.

Customer Database Operation

Call Center Operations

Communication and Client Relations

Customer Service

De-Escalation and Conflict Resolution

Strong Interpersonal Skills

Emotional Intelligence

Empathy and Patience

Leadership Skills

Problem Solving Skills

REFERENCE

References available on request

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