Customer Service Office Assistant
Resume:
EVELISE HERNANDEZ
***** ****** ** *** *** Fairview Park, OH 44126 · 216-***-****
Email · ***********@*****.*** · *********@*****.***
OBJECTIVE: To find employment as a Receptionist for a company that will benefit from years of experience in customer service and strong organizational skills.
EXPERIENCE
APRIL 2022 – FEBRUARY 2024
WAX FINISHER
Responsible for the final finishing of wax and wax/plastic patterns. Three main areas of responsibility accomplish this: removing flash; repair defects; and smooth blends
Repair defects in pattern assemblies without changing either the contour or the shape of the pattern by using wax as the filling material
Dressing of pour cups
Attach finished pattern to tree and attach pour cup to pattern gating
If performing gating work, assembly of plastic or wax cross arms and vent plugs must be completed
Reporting by data entry of finished piece into computer inventory system
Preparation of cores (if working on IGT patterns)
Blue sealing if working on plastic/wax patterns
JULY 2018 – APRIL 2022
RECEPTIONIST/OFFICE ASSISTANT, EPREP&VILAGE PREP WILLARD
Two + years’ Experience.
Greet and welcome all scholars and families with a welcoming positive smile.
Notify other coworkers of visitor arrival.
Keeping front office secure monitoring cameras and issuing visitor badges.
Conflict Resolution, Efficiency, organization, Office supply inventory, Communication.
Answering and transferring calls. Taking detailed messages.
Translating for Spanish only speaking families to the best of my ability.
Creating & filing records
Assisted & Distribute meals as needed
AUGUST 2018 – PRESENT
RECEPTIONIST/ OFFICE CLERK, EDEN/ WINTON ON LORAIN
Answering and taking detailed messages.
Signing guest in and out of the building.
Answering questions of the residents and assisting in completing complaint forms or filling out a work orders.
Review security cameras
Log my daily work day and notify property manager of any incidents that resulted in CPD or EMS being called.
jANAUARY 2013-2018
hOME HEALTH AIDE, fraternal health care
Observe patient general health conditions, progress, and any unusual health issues. Maintain daily records to share with family and agency.
Assisted patients with scheduling doctor appointments.
Assisted with changing bed linens, doing laundry, house cleaning, and personal care.
Provided emotional support to patient and family to help them adapt to disability and long term illness.
April 2013-April 2015
Hostess, Trainer, Applebee’s Neighborhood Bar & Grill
Managed the flow of guests into the dining and bar areas, provided accurate wait time to incoming guests if needed.
Observed guest needs throughout dining experience to ensure they receive high quality service.
Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies.
Contribute to team effort by accomplishing related tasks as needed.
June 2010-August 2010
Office Assistant (Internship), LNE&ASSOCIATE
Prepared and manage correspondence, reports and documents for bailiffs.
Assisted Bailiffs with caseloads and court documents.
Completed intake process and client files.
EDUCATION
NOVEMBER 2010
CERTIFIED MASSAGE THERAPIST, Cleveland institute of medical massage
Honor Roll
40+ Hours of clinical training
Medical terminology
JUNE 2009
HIGH SCHOOL DIPOLMA, lincoln west high school
SKILLS
Bilingual (Spanish)
Proficient in Microsoft office, Excel, PowerPoint, Google spreadsheet.
Multitasking
Communication
Professionalism
Organization
Conflict Resolution
Filing, uploading Applications
Fax proficient, Emailing enquiries
Time management
REFERENCES
Kathy Gonzalez
Coworker
Melissa Alley
Client
Didi Rivera
Coworker
Alfred Goodwin
Childhood Friend
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