Desma D Cooley

**** ************ ****** **** #***

Shaker Heights, Ohio Cuyahoga 44122

216-***-****

ad4d72@r.postjobfree.com

OBJECTIVE

Proactive individual in search for an opportunity to invest my career in a progressive organization that's invested in the growth of its employees. I'm offering 15+ years of hands on experience in providing high quality customer service support, and in-house coordination.

WORK EXPERIENCE

Giant Eagle Riser Foods, Beachwood, Ohio Cuyahoga

Curbside / Bakery Apprentice

01/2022 - 05/2023

As an Apprentice Baker, I was responsible for making sure the pastries look and taste amazing. In addition to providing unparalleled guest service. Other key responsibilities include producing quality bakery products to ensure customer requirements are met and building customer loyalty by providing exemplary customer service, I learned all aspects of the Bakery Department including Clerk functions and Cake Decorator functions. Cleveland Public Library, Cleveland, Ohio Cuyahoga Branch Clerk

03/2005 - 07/2017

Complied with all policies and procedure standards. Exercised independent judgement and initiative. Performed and excelled in all aspects of circulation. Processed inter-library loans, supervised, trained, as well as instructed patrons in the use of media and operation of equipment. Provided references for patrons. Located sources. Performed typing, proofing, and distribution of various publications. Maintained departmental statistics regarding operations and other essential task as assigned. Generated as well as issued reports for revenue-cash receipts, fines, and or fees. Also, performed daily deposit preparations for daily pick ups. Cuyahoga County Board of Elections, Cleveland, Ohio Cuyahoga Polling Location Manager

11/2005 - 11/2017

Overseen activities within polling location. Allocated Human Resources to accommodate for absences on Election Day. Served as contact point with Board of Election Officials. Supervised Judges. Facilitated effectively between poll workers. Performed as well as conducted - fair and secure election processes for the county. Assist with tabulated votes and transmitted results of Central of Elections.

EDUCATION

John F. Kennedy High School Cleveland, Ohio Cuyahoga Dipolma in Business Administration

1987 - 1990

SKILLS

Call center experience with Kaiser and Adelphia cable.