LUIS MARROQUIN

(***) ***- ****

ad4d6q@r.postjobfree.com

DALLAS, TX

OBJECTIVE

I am a hard-working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.

SKILLS & ABILITIES

Bilingual in Spanish

Active listening

Communication Skills

Customer Service Skills

Leadership Skills

Problem- solving skills

Time management skills

Intermediate knowledge in Microsoft Excel, Word, Teams and Outlook

EXPERIENCE

2017- 2024 Store Manager

Auto Zone Auto Parts- Arlington, TX

Recruiting, interviewing, hiring, disciplining, and firing staff at the store

Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store

Training new employees and providing ongoing education for employees

Evaluating staff based on performance-based metrics

Setting criteria for staff, such as sales performance and customer approval or complaints

Giving staff financial goals and sales targets to meet on a scheduled basis

Managing the store, both retail & company, inventory, including loss prevention through theft and breakage

Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

2012- 2017 Assistant Store Manager

Advance Auto Part- Arlington, TX

Supervise and train staff

Review staff performance and offer constructive feedback

Collaborate with team leads on setting and achieving team-specific goals

Purchase inventory based on current trends, availability of new products and customer interest

Display merchandise to maximize purchasing appeal

Organize sales and product demonstrations

Write sales and customer reports and make recommendations for improvements

Interact with customers and resolve complaints or grievances

2007- 2012 Operations Manager

JCP Department Store- Dallas, TX

Long-term planning to support the company’s goals

Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities

Assessing and analyzing departmental budgets to find ways to optimize profitability

Inspiring and motivating employees through positive encouragement and incentive initiatives

Communicating with stakeholders about shifting company priorities and projects

Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue

Identifying opportunities to expand or shift course based on market changes

Enforcing regulatory and safety standards

EDUCATION

1990-1994 High School Diploma

Canoga Park High School- Canoga Park, CA

1994-1995 Community College Basic Courses

Pierce College- Canoga Park, CA

AWARDS & RECOGNITION

2021 Store Manager of the Year

Obtained $1 million in commercial sales- 2 years in a row

Store rated as 4.3 stars in google reviews

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