Tangela Phlegm

Healthcare Administration Professional

ad4d5b@r.postjobfree.com • 832-***-****

LinkedIn URL • Katy, TX 77493

Summary

Patient-focused professional with extensive experience ensuring quality healthcare services by leading core operations within the healthcare industry.

Qualifications Summary

Demonstrated expertise in front desk operation, administrative support, diary management, records management, payment processing, and issues resolution. Highly skilled in supervising clinical staff and implementing best practices to deliver quality service to patients. Instrumental in conducting training sessions for medical staff to ensure adherence to the facility’s rules and policies. Strong communication, multitasking, and problem-solving skills with innate ability to build robust relationships with key stakeholders.

Areas of Expertise

Operational Planning & Execution

Process Analysis & Improvement

Team Leadership & Development

Customer/Patient Service

Staff Training & Development

Hiring & Recruitment

Stock/Inventory Management

Stakeholder Engagements

Vendor/Supplier Management

Career Experience

UT Physicians Memorial City, Houston, TX 2021 – 2022

Sr. Patient Access Representative II

Administered end-to-end activities involved in front desk management, including checking in patients, maintaining optimal inventory levels, and formulating petty cash fund reports. Greeted patients on arrival to acquire required information for registrations. Authenticated demographics and insurance information through Epic computer system. Headed scheduling of appointments for patients during checkout.

Served as first responder for calls from patients, physicians, and office staff to provide requested information.

Delivered guidance to patients in filling required forms while setting up accounts on UT portal.

Utilized company computer system to post payments and generate appropriate patient receipts with utmost accuracy.

Houston Methodist West Hospital, Houston, TX 2013 – 2021

Surgery Scheduler II

Led scheduling of surgeries for several departments by leveraging Epic and Active fax scheduling system. Maintained prompt communication with clinical staff to confirm surgeries and cross-check patients’ information. Ensured highest degree accuracy for scheduling, registration, and verification prior authorization clearances. Coordinated with vendors to timely acquire surgery equipment. Ensured clearance of patient’s dues prior to scheduling of surgery. Collaborated cross-functionally with diverse departments to resolve patient access and quality service matters.

Bridged communication gaps between medical staff and third parties by serving as a liaison.

Conducted peer interviews for positions within the department, strengthening future leadership pipeline.

Delivered exceptional customer service to patients while leading processes of surgery scheduling, patient registration, and insurance verification.

Texas Children's Hospital, Houston, TX 2010 – 2013

Ambulatory Service Representative II

Headed registration and scheduling of appointments, diagnostic tests, and surgeries for patients across audiology, ophthalmology, and otolaryngology departments. Executed ad-hoc tasks across various clinics in hospital. Attended incoming phone calls to redirect to concerned departments. Steered processing of medical records and referrals while releasing medical information. Managed billing and coding of physician charges. Conducted calls to patient regarding appointments and outstanding balances.

Delivered expertise as Downtime lead to maintain optimal functionality of computers within clinic.

Ensured end-to-end compliance with physician's request while opening, closing, and creating physician template.

Led all aspects of Commercial and Medicaid insurance verification, including pre-authorizing of insurance coverage for medical testing and procedures, collecting deductibles and co-payments from patients, setting-up payment plan options, and processing closing reports.

Additional Experience

Front Office Specialist, Texas Children's Pediatric Associates, Houston, TX

Patient Service Coordinator Information Representative, The University of Texas M.D. Anderson Cancer Center, Houston, TX

Education

Business Administration and Marketing Completed 95 hours

Prairie View A&M University, Prairie View, TX

Technical Proficiency

Microsoft Word, Excel, Outlook, Epic, Access, PowerPoint, EMR

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