John T. Cole PMP, ITIL

ad4d4k@r.postjobfree.com • 214-***-****

http://linkedin.com/in/johntcolepmp • The Colony, TX

Program & Project Management Executive

Accomplished and results-oriented Program & Project Management Executive with a proven track record of delivering exceptional strategic leadership and managing high-performing teams to deliver complex initiatives

Adept at overseeing diverse IT, Financial Services and Business Operations projects, programs and PMOs. Excel in driving process improvement, ensuring regulatory governance and compliance, and optimizing operational efficiency. Recognized for ability to bridge the gap between functional areas and serve as trusted integration point for enterprise-wide initiatives. Proactive problem solver with keen eye for identifying and addressing issues impacting projects and programs. Excel in consistently driving successful outcomes and organizational growth. Committed to leveraging expertise in successful execution of large-scale projects for organizations, with keen focus on IT sector.

Areas of Expertise

Strategic Planning & Analysis

New Business Development

Project & Program Management

Change Analysis & Management

Risk Identification & Management

Team Leadership & Building

Financial & Budgetary Management

Metrics Evaluation & Reporting

PMO Management and Governance

Security Measures & Compliance

Quality Control & Assessment

Build & Release Management

Key Client & Vendor Management

Stakeholder Management

Conflict Resolution

PMLC Deployment & Migrations

People Management

Accounting P&L Management

Career Experience

Millennium Group Inc, The Colony, TX 10-2020 – 12-2023

Program Management Consultant USAA Account

Assume diverse roles across various initiatives within the Bank Data and Analytics group. Oversee and monitor all aspects of revitalization of two distinct regulatory projects to ensure corrective measures and operations. Serve as Development Product Owner (DPO) and Scrum Master (SM) for Article VII endeavor and CyberArk Service Account migration initiative.

Recognized and addressed gaps in crucial evidence required for regulatory audits, collaborating closely with the department's Director.

Delivered unwavored commitment beyond formal conclusion of projects to address and document all overlooked processes and evidence.

Michell Martin Inc, The Colony, TX 05-2020 – 10-2020

Program Management Consultant Citigroup Account

Oversaw management of assigned programs, ensuring precise adherence to customer delivery and regulatory prerequisites. Captured, reported, and diligently pursued resolution for all program risks and issues. Collaborated project team managers to facilitate adherence to schedules, ensuring efficient project management while meeting delivery and regulatory mandates.

Adhered rigorously to Citigroup's Delivery Program Management Office's program reporting standards.

Digital Matrix Systems, Addison, TX 08-2018 – 12-2019

Portfolio Management Office Director

Led team of Program and Project Managers, overseeing execution of all corporate and data analytics delivery projects for both external and internal clients while providing comprehensive portfolio-level reporting companywide. Collaborated with top executives and department heads to institute process enhancements within the onboarding workflow process and templates, enhancing adaptability to address planning needs of both large and small projects. Coached and mentored Program and Project Managers, actively assisting in resolving encountered challenges and effectively resolving higher-level issues impacting respective endeavors.

Pioneered establishment of Project Management Office (PMO), implementing meticulously documented and standardized procedures, processes, and templates.

Oversaw the delivery of all IT efforts, providing executive progress reports and assisting the Project Managers when needed to address issues impacting their efforts.

TM Floyd, Dallas, TX 03-2015 – 06-2018

Project/Program Management Consultant Companion Data Services Account

Spearheaded the development of applications and infrastructure projects and programs dedicated to serving companywide client's external healthcare partner. Expertly orchestrated projects involving collaboration with both internal and external teams. Spearheaded and oversaw all aspects of delivery of comprehensive status reports to management and external clients. Assured close coordination with Project Management Office (PMO).

Tracked team progress, managed risks and issues, closely monitored and mitigated project implications, as well as skillfully administered financials and budgets.

Ensured seamless implementation, deployment, and handover to operations for all projects, guaranteeing hassle-free transition.

Delivered strategic insights and expertise to enhance/streamline PMO processes, governance documentation, and templates.

HP Enterprise Services (formerly EDS), Plano, TX 10-2005 – 10-2014

Program Management Office Manager US Applications Delivery Management, Project/Program Management & Business Analysis Tower

Led team of 50 Application Delivery PMO/Program/Project Management/PMO Support professionals, ensuring financial health of organization through meticulous P&L management encompassing budgeting and forecasting. Oversaw and executed all performance and compensation-related tasks for team members. Provided essential guidance for career development, educational planning, and imparted valuable insights to team members.

Drove establishment and growth of Project Management Capability within organization, offering strategic guidance to shape organization's project management landscape.

Managed and resolved all resourcing needs and issues pertinent to the team, ensuring seamless operations.

Delivered robust HR and managerial support, coupled with coaching and mentorship to address and resolve project/program management challenges.

Additional Roles: Account PMO Process Manager (Symantec Account) Program Manager and Onsite Delivery Manager (Xerox Account) Program Manager (Dollar Thrifty Automotive Group Account) Project Delivery Manager & PMO Project Office Manager (7-Eleven Account)

Additional Experience

Senior Project Manager Consultant, CCCi, Richardson, TX Senior Technical Officer / Senior Program Manager, JPMorgan Chase, Dallas, TX. Senior Project Manager, Metromedia Restaurant Group, Plano, TX Senior Project Manager, Fidelity Investments, Irving, TX Project Manager, Sprint Corporation, Irving, TX Project Manager, Mobil Oil Corporation, Dallas, TX

Education

BBA Major: Business Analysis (Business or Management Information Systems) Texas A&M University, TX

Affiliations

Member, Project Management Institute (PMI) Staying current with Project Management “Best Practices”

Past President’s Council, PMI Dallas Chapter Past President & Member, Board of Directors, PMI Dallas Chapter

Reviewer, Project Management Institute’s Global Standard

President & Chief Executive Officer, PMI Dallas Chapter

Vice President of Membership & Member, Board of Directors, PMI Dallas Chapter

Registered Company Coordinator (RCC), JPMorgan Chase, Liaison between Dallas PMI Chapter & Company.

Completed SEI’s Capability Maturity Model Training Completed Six Sigma Training Graduate of Dale Carnegie Course for Management Skills

Technical Terms and Keywords

Waterfall, Agile, Kanban & Hybrid Project Delivery Methodologies, Data Analytics, JIRA, Clarity, Troubleshooting, MS Project

Professional Certification & Awards

Project Management Professional (PMP) ITIL Foundations Certification

Recognized as an Outstanding RCC for the Dallas PMI Chapter Recognized as one of the top 5 RCC’s for the Dallas PMI Chapter

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