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Customer Service Real Estate

Location:
Palm Bay, FL
Posted:
March 17, 2024

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Resume:

Profile

A dynamic, customer service-oriented, detailed, and technically savvy professional who relies on experience and judgment to plan and accomplish goals. Adapts to changing situations and environments and positively interacts with people from all walks of life and socioeconomic levels. Recognized as a powerful individual contributor as well as an influential team leader. Maintains a high level of confidentiality, ethics, and integrity. Career Overview & Highlights

FUN TOWN FAMILY ENTERTAINMENT CENTER / MELBOURNE, FL Brevard County's largest indoor family fun center. Owner, Operator & HR Manager / 2009-2020

• Served as the chief stakeholder of the thriving business with a staff of 60 employees across three locations

• Secured over $1MM in charitable fundraising donations

• Built a dedicated, action-oriented employee base and leadership team by instilling a culture of open dialogue and collaborative problem resolution that fostered confidence and trust

• Oversaw all operations from start to finish, including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance

• Determined applicant’s eligibility and suitability by confirming and analyzing information provided and discovered during the department’s background investigation and pre- employment vetting process

• Exceeded business goals in all key performance metrics, including sales, profitability, guest satisfaction, and employee retention

• Led and directed the routine HR functions: hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies; wrote the operations manual

• Oversaw the development and prudent execution of the operating budget, working to ensure financial stability through a transparent process

CATALANO DEVELOPMENT / PALM BAY, FL

A land development company.

Real Estate Developer & Chief Executive Officer / 2006-2009

• Researched property to purchase for development, secured funding for development, established designs and development plans with architects and engineers and determined how to market land.

• Worked with municipalities to get permits, coordinated marketing efforts, and oversaw the construction process; liaised with various counterparts in the process, including engineers, architects, contractors, city planners, inspectors, leasing agents, surveyors, and lawyers Additional Experience: Wireless Express / 2002-2006 Created a business plan and strategy for the successful operations of 12 stores. Sold company to a significant Texas-based telecommunications company. Early Real Estate Career: New Home General Contractor / 1996-2002 Board Leadership: Lake Forest At Bayside Lakes HOA / 2020-Present Organized and led 17 active homeowners in convincing the city of Palm Bay to turn down the housing project planned for the Majors Golf Club at Bayside Lakes. Negotiated with the city’s mayor, city council, and planning board.

Core Skills

Superior Customer Service

Reviewing Applicant Files

Conducting Employment Verification

Reference Checks & Interviews

Microsoft Office & Writing

Data Collection & Analysis

Scheduling Face-To-Face Interviews

Performing Record Searches

Obtaining Confidential Information

Relationship Development

Qualifications

Valid Florida Driver’s License

Reliable Personal Vehicle

Satisfactory Driving Record

U.S. Citizenship

Able to obtain and maintain a Top

Secret Security Clearance

Training &

Development

Available to complete new

Investigator Training to be certified

in the Federal Investigative Standards

Strengths

Clear Communication

Quick Thinking

Logical Reasoning

Meticulous Organization

Education

Rochester Institute of Technology

Saunders College of Business

Rochester, NY

Completed core curriculum for

Business Exploration major.

Anthony Catalano 321-***-****

ad4d1r@r.postjobfree.com

linkedin.com/in/anthonymcatalano



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