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Human Resource Customer Care

Location:
Nairobi, Nairobi County, Kenya
Salary:
Kshs 500000
Posted:
March 17, 2024

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Resume:

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CURRICULUM VITAE

MONICA AWUOR OKONG’O, Tel: +254-***-***-***

P.O.BOX 369-40100 KISUMU.

Email: ad4d1q@r.postjobfree.com

PERSONAL DETAILS:

Date of Birth : 24th March 1987

Marital Status: Married

Nationality : Kenyan

Language : English, Kiswahili, Luo

CAREER OBJECTIVE

To work in a reputable Organization that will give me an opportunity to apply my knowledge, skills, and expertise so as to contribute to the realization of the Organization’s goal and objectives to greater heights and to build up my career. WORK EXPERIENCE

JAN 2017-TO DATE: COUNTY GOVERNMENT OF KISUMU

Position: PROTOCOL OFFICER

Duties and Responsibilities:

Administrative duties like customer care, typing and printing of documents, sending and receiving o cial mails

Research traditions and customs of di erent countries.

Plan foreign and domestic visits, ceremonies and special events.

Identify security risks and create safety plans.

Make and send invitations.

Create suitable seating arrangements.

Arrange photo opportunities and press conferences.

Develop itineraries and agendas.

Schedule and book transportation.

Arrange lodging and meeting accommodations.

Prevent etiquette breaches or embarrassing cultural blunders.

Develop strategy goals, objectives and programs for the team.

Research and maintain reliable sources of political, economic and social trends of global cultures.

Keep a list of key business leaders and government o cials.

Arrange meetings to exchange policies and programs.

Maintain, prioritize and le con dential records. Jan 2011-Aug 2013: SPECTRE INTERNATIONAL LIMITED

Position: Human Resource Clerk

Duties and Responsibilities:

Record keeping by keeping new and existing employees’ personal information, keeping track if their attendance and time o s, preparing overtime analysis sheet and sta bene ts program.

Assist the Human Resource Manager by gathering employees’ information and les for the purposes of sta appraisal and evaluation.

Post job openings, gather applicants resumes and information and schedule for interviews.

Assist employees round the Company by answering questions about employees’ les, time o s, bene t plans and other information related to employee records.

Compiling reports i.e. weekly, monthly and yearly reports for other departments such as payroll and accounts department to assist in the preparation and dispatch of paychecks.

Tally and create reports related to employee training and surveys, liaise with Human Resource Manager to improve employees’ retention and their training needs. Position: Receptionist- Administration Department

Duties and Responsibilities;

Answering visitors’ inquiries about the company.

Directing visitors to their appropriate contacts.

Sorting mails and answering incoming calls.

Making appointments for guests with company sta . Jan 2010-Dec 2010: CFC STANBIC BANK-KISUMU

Position: Direct Sales Agent

Duties and Responsibilities:

Opening of clients’ accounts

Issuing of loans to clients.

Interacting with clients, inquiring about their needs and matching them to nancial services they may nd helpful. EDUCATIONAL BACKGROUND

SEPT 2017 to APRIL 2022: MASENO UNIVERSITY

BACHELOR OF BUSINESS ADMINISTRATION WITH IT (HUMAN RESOURCE MANAGEMENT OPTN) SECOND CLASS HONORS UPPER DIVISION SEPT 2008- MARCH 2010: KENYA INSTITUTE OF MANAGEMENT

Diploma in Business Management- Upper Credit

Advance Certi cate in Business Management- Upper Credit

Certi cate in Business Management-Upper Credit

JAN 2009- MARCH 2009: ICT –CBO COLLEGE

Certi cate Course in Computer Application

FEB 2006- DEC 2007: UGANDA ADVANCE CERTIFICATE OF SECONDARY EDUCATION-U.A.C.S.E Mean Grade – 1 Principle and 3 Subsidiary passes

JAN 2002 –DEC 2005: UGANDA CERFICATE OF SECONDARY EDUCATION U.C.S.E

Mean Grade- Division one

JAN 1994-NOV 2001: KENYA CERTIFICATE OF PRIMARY EDUCATION-K.C.P.E Mean Grade- Credit

TRAINING: MINISTRY OF FOREIGN AFFAIRS

County O cials Leadership Workshop on policy guidelines for International and Diplomatic Engagement MEMBER OF

-Kisumu county village task force that lead to formation of village administrators 2017-2018

-Kisumu county Africities that took place in April 2022 committee member of Hospitality, Protocol, Transport and logistic

- Assumption of o ce of the governor 2022 Kisumu County in charge of protocol EXTRA CURRICULUM ACTIVITIES

Head Girl- Mukono High School.

Chairperson Red Cross Club- Mukono High School.

Chapel Treasurer- Mukono High School.

HOBBIES

Playing Netball, Basket ball

Watching Movies

Travelling

REFEREES

1. Allan Nengo,

Industrial Relations Manager,

Spectre International Limited,

Kisumu.

Tel: 072*-***-***

2. Mr. George Asego

Branch Manager,

CFC Stanbic Bank,

Kisumu.

Tel: 072*-***-***

3. Bob Madanji,

Director Protocol,

County Government of Kisumu,

Tel: 072*******



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