PROFILE

Determined, detail-oriented professional with exceptional organizational skills and the ability to learn quickly and perform under pressure. Seasoned professional with over thirty five years’ experience in the automotive industry. Easy going personality with the ability enhance communication through positive approachability. Demonstrate flexibility in both leadership capabilities and outstanding work ethic as a collaborative team member.

EXPERIENCE

April 2023 - Present Accenture/Stellantis Auburn Hills Michigan MVP CareGard Agent

• Receive emails from Dealers regarding pre-authorization for repairs covered on MVP service contracts.

• Review Dealer claim for repairs to OEM vehicles verify a valid service contract is in effect.

• Verify coverage of requested repairs under service contract.

• Verify validity of claim from dealer comments of cause of failure and technician notes and comments.

• Verify all repair procedures follow all labor operations and time guidelines in dealer system.

• Review requested part numbers and make sure they are valid for requested repairs.

• Review requested dollar amount for repair making sure parts markup and labor pricing is correct

• Return claim to dealer if additional information is needed to make a determination.

• Issue pre-authorization to dealer to complete repairs.

• Issue denial of claim if necessary.

• Maintain records of all submitted claims and outcomes in company record keeping system. October 2023 - Present C & U bearing Plymouth Michigan LOGISTICS ASSOCIATE

• Plan, schedule, and conduct timely and error free preparation of daily shipments within ERP System.

• Picks customer orders and prepares product for shipment, securely arranging product on pallets or in boxes.

• Prepares shipments accurately according to customer instructions and internal processes.

• Prepares necessary shipping documents when requiredSchedule pick-up of customer orders with designated or optimal carrier within ERP system.

• Prepare and load shipments onto trucks using fork lift.

• Receive and unload stock from truck and put stock away using stand up reach truck

• Arrange individual box shipments through UPS or FedEx services.

• Receive and inspect incoming shipments for discrepancies and damages within ERP system.

• Conducts the cycle counting, labeling, and tag allocation of all goods.

• Ensures proper labeling and marking of all packaging.

• Store received products on warehouse shelves, maintaining organized (FIFO) warehouse inventory.

• Keeps records of warehouse inventory stock.

August 2020 – February 2023 Horizon Global Plymouth MI CUSTOMER SERVICE/TECHNICAL SERVICE REPRESENTATIVE

• Answer Hotline phone calls, respond to emails, and chat requests to assist customers with parts issues and questions.

• Entering orders, checking status of orders, updating customers of back-order items

• Answer product application questions about installation, change intervals, where to purchase, etc. from all Horizon Global customers.

• Answer Customer calls and emails about warranty parts warranty issues

• Gather and enter all data for property damage claims.

• Handle Warranty orders and returns for all customers using rep system(SAP).

• Testing of parts returned for warranty evaluation.

• Place warranty orders for Technical Service representatives on team using rep system(SAP). JANUARY 2020 – August 2020 Talascend Mahle/Behr Farmington Hills MI TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

• Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions

• Be the communicator between end users and internal sources to solve equipment issues

• Maintain knowledge of all private brand customers TIMOTHY SOMES

39500 WEST WARREN ROAD #106 CANTON MI 48187, 313-***-****, ad4czz@r.postjobfree.com

• Entering orders, checking status of orders, updating customers of back order items

• Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers

• Troubleshooting and Diagnostics of service equipment

• Reading electrical/hydraulic flow diagrams

DECEMBER 2016 – AUGUST 2019 MSX International Ford Motor Company Dearborn, MI SPECIAL MARKET SUPPORT SPECIALIST

• Product Line Review Analysis.

• Evaluate top selling part number – WD aftermarket, Dealer wholesale and SM purchases.

• Advise top vehicle applications, number of vehicle apps per part number and Polk UIO.

• Complete competitive pricing analysis within the top automotive retailers.

• Prepare presentation materials to support new product additions and/or complete customers’ specific line review data evaluation documents.

• Complete specific customer load sheets (i.e. product dimensions, UPC codes, shipping details).

• Product attribute data to support B2B and B2C web - sites.

• Provide unique SM Sales Reporting – IBIS, WD Aftermarket Sales, Dealer Wholesale and Internal Customer.

• Monitor part number changes – supersessions and obsolete.

• Monitor monthly pricing changes and create pricing files for each SM customer.

• Primary contact with PS&L to process claims – Shortages, Lost Shipments and Service Part Warranty.

• Conduct local Special Markets store, Hub and DC contacts.

• Process Warranty and Shortage claims track payments and denials.

• As applicable, support merchandisers at Trade show and industry conferences. APRIL 2006 – DECEMBER 2016 Federal Mogul Motorparts Southfield, MI MARKETING DATA ANALYST

National Bearing and Seal/Moog Hub Assemblies (09/2014-12/2017)

• Researched and provided OEM parts information to engineering department and Product Managers.

• Entered and maintained new part numbers into electronic cataloging system.

• Entered and maintained OEM to MOOG/National interchanges in Epart system.

• Entered and maintained competitor to MOOG/National in Epart system.

• Created and provided Buyers Guide information in Excel spreadsheet format to Product Managers Monthly.

• Created and provided Parts Coverage reports in Excel spreadsheet format to Product Managers Monthly.

• Created and provided popular part number hit lists in Excel spreadsheet format to Product Managers Monthly.

• Created and provided complete data extracts in ACES format to Our customers monthly.

• Created and provided complete data extracts in ACES format to Our content providers monthly.

• Created and maintained data supplied for our electronic catalog (http://www.fme-cat.com/).

• Created and formatted data for Paper Catalogs.

Wagner Brake (04/2006-09/2014)

• Researched and provided OEM parts information to engineering department and Product Managers.

• Entered and maintained new part numbers into electronic cataloging system.

• Entered and maintained OEM to Wagner interchanges for Pads, Shoes, Rotors, Drums, and Hydraulics in Epart system.

• Maintained all Friction Sub Brands (Perfect Stop, Perfect Stop Ceramic, BrakeBest Select, OEM Spec by Wagner, Federated SST).

• Entered and maintained competitor to Wager in Epart system.

• Created and provided Buyers Guide information in Excel spreadsheet format to Product Managers Monthly.

• Created and provided Parts Coverage reports in Excel spreadsheet format to Product Managers Monthly.

• Created and provided popular part number hit lists in Excel spreadsheet format to Product Managers Monthly.

• Created and provided complete data extracts in ACES format to Our customers monthly.

• Created and provided complete data extracts in ACES format to Our content providers monthly.

• Created and maintained data supplied for our electronic catalog (http://www.fme-cat.com/).

• Reviewed and addressed all Customer concerns on all Electronic data discrepancies.

• Created and formatted data for Paper Catalogs.

2002 - 2006 MSX International Ford Motor Company (Extended Service Plan) Dearborn, MI EXTENDED SERVICE PAYMENT DEPARTMENT

• Received finished claims electronically and contact Dealer Service Advisors.

• Provided Service Advisors payment for claims using company credit cards.

• Filed all finished paperwork on claim both electronically as well as hard copies.

• Created step by step work instructions using word documentation outlining all payment procedures for training purposes in order to keep the claims department ISO 9000 certified.

EXTENDED SERVICE PLAN INSPECTIONS DEPARTMENT

• Reviewed independent Inspection facility report on vehicle claims to either approve or deny claim.

• Using Automotive knowledge review written report sent electronically verifying inspectors’ findings.

• Reviewed photos of damage sent back from inspector to determine if claim is valid.

• Requested all pertinent records from dealers (maintenance records, repair records) to verify any possible neglect.

• Reviewed all Warranty Labor Hours billed using All Data and Mitchell estimating systems.

• After reviewing all findings either approve or deny payment for warranty claim.

• File reports both electronically and with hard copy. CUSTOMER SERVICECLAIMS OPERATOR

• Call Center Claims operator provide excellent customer service.

• Answered calls from Ford dealer Service Advisors from all over the United States requesting warranty repairs for Ford extended warranty vehicles.

• Entered claim information into Ford ACES system and either approve warranty work or set up inspection of vehicle by independent inspection facility.

1994 - 2002 Murray’s Discount Auto Stores Detroit Metro Area, MI. ASSISTANT STORE MANAGER

• Managed day to day business operations and provide excellent customer service

• Delegated daily duties for front of store personnel

• Ran and maintained daily inventory reporting and inventory management for front of store

• Completed ordering procedures for front of store

• Trained all front of store personnel (Cashiers, Service Desk, and Stock Person)

• Write all schedules for front of store personnel (Cashiers, Service Desk, and Stock Person)

• Approved all schedules for rear of the store personnel (Parts Managers, and Counter People) PARTS MANAGER

• Managed day to day Parts Counter and sales floor operations and provide excellent customer service.

• Delegated daily duties for rear of the store personnel.

• Maintained all parts inventory reporting and inventory management.

• Completed all parts ordering procedures.

• Received and checked in all store orders and parts special orders.

• Write all Parts personnel and Assistant Parts Managers schedules.

• Trained all parts counter and Machine shop personnel. SPECIALTY EQUIPMENT PROFICIENCY

• Aimco and Precision Brake Lathe’s.

• Strut Changing Machine.

• Rotating Electrical Alternator/Starter bench tester. 1987 - 1994 AUTOMOTIVE MECHANIC, TOW TRUCK OPERATOR Detroit Metro Area, MI.

• Specialize in Brakes and Braking Systems.

• Front Steering and Suspension repair including 4-wheel Alignments.

• Engine repair and Rebuild.

SPECIALTY EQUIPMENT PROFICIENCY

• Hunter D111 Alignment Machine

• Sun Oscilloscope

• Aimco Brake Lathe

• All Pneumatic and air tools

Licenses (expired able to be renewed)

• ASE Certification Brakes and Braking Systems

• ASE Certification Steering and Suspension

• ASE Certification Parts Specialist

EDUCATION

Actively pursuing AAS Degree in Computer Information Systems with a focus on Web Development. This will be completed December 2020 with the intent of obtaining a Bachelors

2018-Current Schoolcraft College Livonia MI.

Field of study

Web Development and 3D Animation

2015-2018 Henry Ford Community College Dearborn MI. Field of study

Web Development

2012-2015 Baker College Allen Park, MI.

Field of study

Digital Media Design

2008-2012 Central Michigan University Dearborn, MI. Field of study

Information Technology

2002-2008 Henry Ford Community College Dearborn MI. Field of study

Culinary Arts

1987 Wayne County Community College Detroit MI.

Field of study

Automotive Mechanics

CERTIFICATE OF COMPLETION AUTOMOTIVE MECHANICS

Receive State Mechanic Certifications in:

• Automotive Tune Up

• Automotive Engine Repair

• Brakes and Braking /Systems

• Steering and Suspension

PROGRAMMING AND SOFTWARE SKILLS

C++, HTML5/CSS, Microsoft SQL Management Studio, Microsoft Office; Excel, Access, Power Point, Word, Adobe Suite; Photoshop, Illustrator, InDesign, Animate, Dreamweaver, Autodesk Maya 3D Modeling and Animation Software, Outlook Reference List

Dennis Bruce

Contact Number: 313-***-****

Marketing Analyst DRive

Edward Puoci

714-***-****

MSX International Ford National Accounts Team

Luigi Folino

248-***-****

Digital Platform Strategy Ford Customer Service Division Georgia Branham, SHRM-SCP

O: 734-***-****

Human Resources Manager Horizon Global

ad4czz@r.postjobfree.com

Contact this candidate