Customer Service Call Center
Resume:
Derick Reels
** ***** ** **********, ** *****
***********@*****.***
Strongly motivated individual looking for a position as a customer service Manager or representative in a call center or retail store environment My goals include bringing strong communication to exceed the employer's expectations in a highly stimulating and challenging environment. I intend on using my experience with face to face customer interactions as well as my over the phone experience to improve call volume and call control in my next job opportunity.
Skills
phone communications and customer service skills
Data Entry trained to handle high call volume
Call center management Knowledge of Sales force
Great aptitude to work in a fast-paced POS Oracle Experience
e
Boundlessinc. 2022 till
AS an independent contract with boundless, i work my own SOLAR leads or i get pre qualified leads that are given by the company. my job is to in home and give the companies presentation about solar and to give different packages that fit the home needs homeowner would purchase solar panel from me through a loan or a government based program
AAA Northeast 2018-2022
My role as a lead service sales rep in AAA’s membership department included learning the software and navigating their system as well as gaining knowledge of the product from multiple departments. My department was a membership but we sold and sent referrals to ther departments like travel and insurance. i took credit card payment and high volumes of call day to day with members that want to upgrade and purchase aaa products and services
T-mobile M.S.O Branch 2017-
2018
As retail sales associate for t mobile duties range form, paying bills,fixing minor cell phone issues replacing bad batteries or bad sim cards, upgrading customers phones,also warranty exchanges
Representative must choose better rate plans for customers, adding extra feature we provide and selling accessories to walk in patrons while giving a profound customer experience to everyone that enters the store Life Long Security/ Alliance Security 2010-2017
Working at alliance security i managed my own sales team we handled high volumes of outbound and inbound calls daily somewhere customer complaint but mostly sales call
as a customer service Representative duties ranged from troubleshooting alarm system Via internet or placing work orders for technicians to go out and fix alarm issues on site
employees are expected to have a strong capacity to self generate leads, convert those leads to customers, Buy building value and unbelievable re pore. develop existing accounts and close sales while setting appointment for technician through a mapping & GPS data base
As a manager I excelled at meeting sales quotas by making everyone better on my staff
Direct tv Salesman Providence RI 2008-2012
Consumer Brands works with market-leading brands to acquire new customers Taking prospective customers through the sales process, and closing sales. Drove profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques
Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management systems Education
Hope High School Providence RI
1998
Community College of Rhode Island Providence, RI
2011-2015
Customer Service Certification November
2014
Contact this candidate