Derick Reels

** ***** ** **********, ** *****

401-***-****

ad4czv@r.postjobfree.com

Strongly motivated individual looking for a position as a customer service Manager or representative in a call center or retail store environment My goals include bringing strong communication to exceed the employer's expectations in a highly stimulating and challenging environment. I intend on using my experience with face to face customer interactions as well as my over the phone experience to improve call volume and call control in my next job opportunity.

Skills

phone communications and customer service skills

Data Entry trained to handle high call volume

Call center management Knowledge of Sales force

Great aptitude to work in a fast-paced POS Oracle Experience

e

Boundlessinc. 2022 till

AS an independent contract with boundless, i work my own SOLAR leads or i get pre qualified leads that are given by the company. my job is to in home and give the companies presentation about solar and to give different packages that fit the home needs homeowner would purchase solar panel from me through a loan or a government based program

AAA Northeast 2018-2022

My role as a lead service sales rep in AAA’s membership department included learning the software and navigating their system as well as gaining knowledge of the product from multiple departments. My department was a membership but we sold and sent referrals to ther departments like travel and insurance. i took credit card payment and high volumes of call day to day with members that want to upgrade and purchase aaa products and services

T-mobile M.S.O Branch 2017-

2018

As retail sales associate for t mobile duties range form, paying bills,fixing minor cell phone issues replacing bad batteries or bad sim cards, upgrading customers phones,also warranty exchanges

Representative must choose better rate plans for customers, adding extra feature we provide and selling accessories to walk in patrons while giving a profound customer experience to everyone that enters the store Life Long Security/ Alliance Security 2010-2017

Working at alliance security i managed my own sales team we handled high volumes of outbound and inbound calls daily somewhere customer complaint but mostly sales call

as a customer service Representative duties ranged from troubleshooting alarm system Via internet or placing work orders for technicians to go out and fix alarm issues on site

employees are expected to have a strong capacity to self generate leads, convert those leads to customers, Buy building value and unbelievable re pore. develop existing accounts and close sales while setting appointment for technician through a mapping & GPS data base

As a manager I excelled at meeting sales quotas by making everyone better on my staff

Direct tv Salesman Providence RI 2008-2012

Consumer Brands works with market-leading brands to acquire new customers Taking prospective customers through the sales process, and closing sales. Drove profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques

Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management systems Education

Hope High School Providence RI

1998

Community College of Rhode Island Providence, RI

2011-2015

Customer Service Certification November

2014

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