Hartland, MI ***** 517-***-**** ad4czr@r.postjobfree.com

SHARON CAMPBELL

Customer-oriented Customer Service Coordinator committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 100's calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable Customer Service Sales offering years of experience in telephone and face-to-face customer service in the fencing industry. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

PROFESSIONAL

SUMMARY

SKILLS ● Shipping coordination

● Account management

● Operations management

Staff training and

development

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● Business planning

● Sales and marketing

● Complaint resolution

● Problem-Solving

● Business Development

CUSTOMER SERVICE SALES COORDINATOR 01/2007 to 02/2021 Ultra Aluminum Mfg., Inc, Campbell, MI

WORK HISTORY

● Customer Service

● Prepared invoices, reports, financial statements and other documents

● Reconciled orders and payments to coordinate logistics for over 500 accounts. Supervised site investigations, reported issues and escalated those that required further assistance.

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● Reduced customer service complaints 95% by designing new methods of resolution.

● Consistently trained employees to minimize loss and increase sales. Increased operational efficiency by developing improved filing systems for confidential client records and reports.

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● Built strong relationships with clients by following up on previous purchases and suggesting CUSTOMER SERVICE

new products.

Answered and directed calls daily to manage customer accounts, respond to service queries and cancel accounts.

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● Determined customer needs and interests to recommend better service to customers. Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.

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Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts

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● Exceeded call monitoring expectations through accurate reporting and processing Built client list and strengthened customer relationships through consistent communication via phone and internet

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Delivered superior customer service to retain existing customers and attract future customers

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Increased operational efficiency by developing improved filing systems for confidential client records and reports

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Supervised site investigations, reported issues and escalated those that required further assistance

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● Maintained store equipment, printers and fax machines

● Negotiated more favorable rates and delivery times with vendors Performed customer needs assessments and coordinated resolutions with supply chain and quality teams

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Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards

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Built strong relationships with clients by following up on previous purchases and suggesting new products

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● Identified and communicated customer needs to supply chain capacity and quality teams

● Ensuring that all deadlines are met with highest degree of accuracy

● DAILY RESPONSIBILITIES:

● Communicates status of account problems on regular basis

● Recommends collection strategies and/or efforts

● Assists with related special projects as required

● Processes returns and credits, RMA's, CA's

● Answer phones, customer service

● Greet customers, visitors, assist them

● Reviews invoices, researches discrepancies

● Coordinates customer requests for invoice copies as requested

● Review and proof invoices for scheduling and shipping

● Maintains customer complaints, returns, and inquiries

● Reviews accounts for accuracy, resolves discrepancies

● Track and document all returns, RMA's

● Researches and reconciles customer claims of invoice payment and/or discrepancies

● Performs other duties as assigned by supervisor

● Mail out monthly statements and daily statements

● AS NEEDED:

● Process refunds and credits; makes necessary adjustments to customer balances

● Process all credit card transactions, and document

● Posts incoming and outgoing payments into accounting system Monitors payment of delinquent accounts; proactively communicates with clients to request payment and resolve disputed invoices

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● Process paper work for jobs that shipped.

Henry Ford Ii High School, Sterling Heights, MI

High School Diploma, 06/1985

EDUCATION

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