DM DUWAYNE McGibbon

Saint Andrew, Jamaica 876-***-**** ad4cyo@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dependable employee seeking opportunities to expand skills and contribute to company success. Considered a fast learner, hardworking, detail-oriented, customer oriented, efficient and customer centric. SKILLS Issue resolution

Team collaboration

Remediation strategies

WORK HISTORY DIRECTOR AND MORTGAGE LIAISON 04/2023 to CURRENT EZ Mortgage Services

Coordinate and/or conduct prequalification interviews for prospective home buyers/mortgagors

Coordinate relevant mortgage processing with any of the mortgage institutions as may be requested by clients

Provide information on various ways and requirements to both purchase real estate and get the necessary financing. Prepare report(s) on payments received from clients as well as referral payments from banks when matters have come to a close. MORTGAGE COORDINATOR 01/2014 to 03/2023

West Indies Home Contractors Limited

Educated prospective home buyers about the mortgage processes and documentation, including first-time homebuyers

Setting up filing system for new sales as well as maintaining and updating existing files where necessary

Creating new sales in system and applying relevant payments to customer accounts as well as issuing statements of account showing transaction history and balance

Tracked loan progress, proactively addressing potential issues to receiving the Bank's undertaking as well as impacting close date Communicated with customers throughout loan process, assisting with questions and explaining additional requirements

Maintained meticulous customer records for end of year external audit purposes as well as for paper trail

Track receipt of mortgage proceeds within a specified time. Prepare progress reports tracking both receipt of undertakings from the banks as well as the relevant mortgage proceeds for senior management.

CLIENT SERVICES REPRESENTATIVE/MORTGAGE 04/2001 to 04/2012 ACCOUNTING OFFICER

National Housing Trust

Respond to both walk in and telephone queries on requirements for a mortgage loan

Preparation of various correspondences to customers/mortgagors with respect to permission to sell/rent property, effecting or making changes to salary deducted payments, mortgage affordability information and mortgage status letters.

Conduct prequalification mortgage interview.

Create new mortgage loans.

Loan servicing of up to 3,000 accounts

Coordinated account information updates, status changes.. Mortgage accounting with respect to deaths, public auction sales, re-working of accounts, general adjustments to accounts. Acting Customer Service Supervisor (3 months) - Supervising a team of over 10 customer service officers, respond to monthly audit queries, assist in preparation performance evaluation standards for the Department.

EDUCATION

Master of Science Business Administration EXPECTED IN 2025 Robert Kennedy College, Zurich, Switzerland

MSc. Business Administration is scheduled to commence in November 2023 with registrarion starting mid October. Courses are done solely online and degree is issued by Salford University in Manchester England. MSc. acceptance letter was received on August 28 and assessment done based on the years of work experience as per resume submitted. No Degree Business Administration Accounts 2000

Universitry of Technology, Kingston, Jamaica

Diploma in Business administration started in September 1997. However, I did complete the course of study due to unforeseen circumstances in the year 2000.

High School Diploma 07/1996

Kingston College High School, Kingston, Jamaica

LANGUAGES English, French intermediate, English: Native language

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