Professional Summary

Skills

Experience

LUCIOUS BENTON

585-***-**** ad4cyc@r.postjobfree.com 120 Seneca ave, Rochester, NY 14621 Reliable [Job Title] with demonstrated abilities and strong background in [Type] environments. Handles new orders and special payments with high accuracy and efficient, organized mindset. Keeps cashier areas clean, neat, and professional.

Accuracy-driven, efficient, and dependable [Job Title] bringing expertise in serving customer needs in [Type] environments. Avoid errors and properly track all payments for accounting. Trained in balancing drawers and processing special transactions.

Handle both customer service and cashier tasks with efficiency honed over significant background in retail environments. Manage new orders, returns, and exchanges for customers while keeping accurate business records. Promote store loyalty and boost revenue, helping customers resolve concerns and take advantage of value-added services.

Order packaging Aisle cleaning Order verification

Payment processing Cash handling Merchandise exchange Loyalty program promotion Drawer balancing Customer service Customer Friendly

Customer Service Representative January 2018 - March 2019 Conduent, Rochester, NY

Investigated and resolved customer concerns related to order inquiries and delivery tracking. Processed refunds, exchanges, and company credits for customers facing issues such as [Type]s and

[Type]s.

Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales.

Closed out [Number]% of issues on first calls by using [Industry] expertise, prepared scripts, and good research abilities.

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Cashier October 2020 - December 2020

Walmart, Rochester, NY

Put together [Type] orders, verified completeness, and bagged items for easy carrying. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Educated customers about upcoming promotions, changing procedures, and available items. Education

Collected counter payments from individuals paying [Product or service] bills. Recaptured sales from dissatisfied customers using conflict mediation skills. Maintained accurate register totals by carefully counting and securing cash. Kept customers happy by quickly processing payments and bagging purchases. Rang up customer items quickly and accurately using POS system. Telephone Customer Service Representative February 2015 - March 2018 Dial America, Rochester, NY

Completed routine transactions for customers such as opening accounts and processing payments. Accepted and processed applications for new services like [Type] and [Type]. Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Updated records with all interactions and customers transactions. Avoided revenue losses with diligent attention to customers' needs and complaints. Sold products to customers during routine service calls using strong cross-selling abilities. Diploma - Monroe high, Rochester, NY August 1983

CDL - National tractor trailer School, Liverpool New York, NY September 1989 I have several Customer Service Awards and certificates