NIKITA MOXEY

WORK HISTORY

Client Services Asst Manager, 04/2023- Current. Dan Newlin Injury Attorney’s

• Monitor the daily activities of 60 customer support professionals.

• Provide a high level of product and leadership support to representatives and clients.

• Address negative customer feedback immediately.

• Generate and distribute daily reports and payment acknowledgments to appropriate personnel.

• Consistently improve service quality and acquire clients by developing a strong knowledge of the company’s products and services and training associates to do the same.

Butler Coordinator, 12/2019 -04/2023, Rosewood BahaMar

• Successfully coordinated and assigned guests to butlers, resulting in an exceptional and personalized guest experience.

• Demonstrated expertise in anticipating guest needs and deciding on dinner reservations, transportation, and activities, enhancing guest satisfaction and loyalty.

• Proactively logged, reported, and resolved guest complaints in a timely and professional manner, promoting a positive image of the hotel.

• Developed and disseminated detailed reports, managed inventory, and kept the team informed of all changes related to guests, ensuring efficient operations.

• Accurately updated Birch Street with all charges for vendor payment, streamlining the billing process and ensuring vendor satisfaction. Policy Holder Administrator, 10/2018 - 10/2019, Colina Insurance

• Efficiently transferred funds between accounts and cut cheques for clients, providing personalized and timely financial services.

• Demonstrated expertise in modifying clients' accounts, including reinstating policies, lapsing over-loan policies, converting policies, and making changes in face value, premium, or names on policy, resulting in increased client satisfaction.

• Provided clear and concise correspondence for changes made to clients' policies, keeping them informed and updated on their financial status.

• Conducted thorough reviews of transactions submitted by others, ensuring compliance with company policies, and made informed recommendations for revisions prior to processing.

Premium Accountant, 10/2017 - 09/2018, Colina Insurance

• Prepared and dispatched correspondence to maintain standing orders, ensuring clients received the correct and timely service.

• Provided training and assistance to staff, enhancing their knowledge and skills in using the system.

• Accurately collected and deposited money into accounts, disbursed funds, and maintained detailed records of collections and disbursements, ensuring the accuracy of financial records.

• Consistently balanced accounts, created, maintained, and entered information into the system, demonstrating strong attention to detail and accuracy. Contractual Worker, Summer 2016, CIBC First Caribbean International Bank JFK Branch

• Accurately counted and verified armored car deposits, recording financial transactions in a timely and efficient manner.

• Skilled in computing figures such as balances, totals, service Dropbox, and writing up cheques, contributing to the smooth operation of financial processes.

• Scanned and packaged daily CIBC and outside bank cheques, efficiently managing financial records.

242-***-****, 242-***-****

ad4cvw@r.postjobfree.com

PROFESSIONAL SUMMARY

.

Proactive professional with a unique hybrid

skillset that touches customer service, sales,

financial advice, and operations management,

focused on bringing alignment between

departments, determining tools and strategies

to grow revenue, and prioritizing efficiency and

accountability. Bringing solid understanding of

industry trends, excellent communication

skills, and talent for spotting areas in need of

improvement and implementing changes with

a strategic approach.

HARD SKILLS

.

• Microsoft Office Suite

• Proficient in OPERA

• CRS System

• Ingenium System

• Birchstreet system

• Inventory management

• Fund transfers

• Cheque preparation

• Account modification

• Transaction review

• Record keeping

• Transaction verification

SOFT SKILLS

.

Communication, Time management, Customer

service, Adaptability, Attention to detail,

Leadership, Conflict resolution, Organizational

skills, Adaptability, Stress management,

Emotional intelligence, Active listening

EDUCATION

.

• B.A Banking & Finance, University of the

Bahamas, 2022

• High School Diploma, Temple Christian High

School, Diploma

CERTIFICATIONS

.

• Certificate in Regulatory Compliance

• AIRC (Associate Insurance Regulatory

Compliance)

• ACS (Associate Customer Service)

• ALMI (Associate Life Management Institute)

• FLMI (Fellow Life Management Institute)

Level 1 Certificate

.

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