Customer Service Human Resources

*** ******* **** • Hurricane, WV *****

Phone 304-***-**** • E-mail *************@*******.***

Charles A. Rucker

Profile

Professional work experience, including sales, business management, Retail Management, Human resources, customer service and administrative responsibilities.

Expertise in areas of Territory Management, Supervision, Sales, Retail, Leadership, Process Thinking, Time Lines, Profit and Loss, Shrink, Presentations, Excel, Power Point, Word, Communication and maintenance.

Experience

6/2007- Current Sears Holding, WV

Store Manager

Training, Interviewing and Recruiting.

Conduct performance appraisals to asses training needs and development for career advancement

Scheduling, managing budget to percent to sales.

Compliance with company policies and procedures.

Reviewing profit and lost and making strategic decisions based on overall store performance.

Resolving problems that arise from staff or customer service issues.

Maintaining outstanding store recovery and visual merchandising standards

Optimize profitability through great merchandising and great customer service

Building customer relations by giving high levels of customer satisfaction

Building reports on sales trend and developing sales plans for district

Building shrink strategy reports to decrease year over year loss

Controlling in-stock and freight increases and decreases.

Insuring freight execution is at its highest productivity by planing and monitoring its execution.

Price increase and decrease are implemented correctly and in a timely manner.

Planning and execution all store resets/layouts weekly for probability.

Conducting weekly sign audit to insure customer satisfaction and reduce sales reduction

Conduct store tour four times daily to optimize store performance and visualization

Conduct morning and evening meets to cover store and business expectations and overall performance.

Developed and trained numerous store managers through the role of training store.

District responsibilities when coverage is needed.

1/1999 – 11/2010 Air National Guard CHARLESTON, WV

Aerospace Maintenance Craftsman

Advises on problems maintaining, servicing, and inspecting aircraft and aerospace SE. Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft SE

Troubleshoots and maintains aircraft structures, systems, components, and SE. Tests repaired components using mockups and test equipment, Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engines run-up. Accomplishes weight and balance function .Jack, tow,and services aircraft.

Inspects aircrafts structures, systems, components, and SE. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checks components for clearances, tolerances, proper installation, and operation. Inspects and operates powered and non-powered aerospace ground equipment. Inspects and identifies aircraft corrosion for prevention and correction. Reviews maintenance form, aircraft records, and reports to ensure complete documentation. Inventories and maintains alternate mission equipment.

Perform production survivor, fight chief, expediter, crew chief, aero repair, support, and maintenance functions. Coordinates maintenance plans to meet operational commitments. Supervisees and assists in launching and recovering aircraft. Reviews maintenance data collection summaries to determine trends and production effectiveness.

Perform staff and supervisory management functions

Performs fitness training management

11/2006 - 6/2007 KANAWHA COUNTY PUBLIC LIBRARY Charleston WV,

POPULAR MATERIALS OPERATION SUPERVISOR

Plan, organize and supervise the daily operations and staff of the department.

Work actively to promote and meet customer service expectations established within the department.

Resolve customer service concerns and complaints

Interview, train motivate and evaluate departmental staff.

Evaluate workflows and competency levels and devise and deliver appropriate training for the department.

Develop and implement policies, procedures and guidelines to achieve the Library’s mission and goals and interpret and explain policies to staff and the public.

Work at public service desks (main circulation, audio visual and control room) performing all circulation functions, including basic reader’s and listener’s advisory and reference.

Develop and coordinate system-wide staff training in customer service.

Conduct regular staff meetings to enhance communication, resolve concerns and meet training needs.

Propose, monitor and expend the department’s budget

Participate in meetings, on teams and taskforces and support system-wide activities by following up on requests from system coordinators.

Participate in the development of long and short term plans for the department.

Monitor and assess users’ needs continually and act to improve services and support Library management policies.

Keep abreast of technological changes and ensure that equipment and resources are efficiently utilized through communication and training

1/2000 - 7/2006 NAPA Automotive/Parts Nitro, WV

STOCK ROOM EMPLOYEE

Stocking and Loading

Operating the fork truck for loading and unloading of merchandise.

Insure all work was done accurately and in a timely fashion.

Working as a group and not as an individual.

Showing leadership and motivation to inspirer co-works to follow and show pride in their work.

Work actively to promote and meet customer service expectations established within the department.

Supervise and manage outsource help and Training new co-workers.

Playing a role in expending the department’s budget.

Triple Crown (Best in sales, errors, received) three out of the six years.

06/1996 - 08/1998 UNION PUBLIC SERVICES DISTRICT. Nitro, WV

Waste Management

Landscaping, and Environment protection

Maintained maintains on Waste Water Treatment Plant.

Operated Heavy Equipment

5/1993 - 6/1995 COUNTY SEAT Charleston, WV

Sales Representative

Communicate with customers to ensure profitability

Worked with store managers to assure quality shelf management

Represented County Seat through marketing and collaboration

Gained retail knowledge and skills in communication, conflict management, patience, customer service, training, and time management.

Developed Excellence in Sales training course

Education

1995-2006 West Virginia State University INSTITUTE, WV

B.A., Science in Health Science.

Minor in Business Management

Medical Coding Certification

1999-2007 Air Force University Maxwell AFB

A.S. Aviation Maintenance Technology

2007 Rockhurst University Continuing Education Center

Receptionist’s Guide to Front Desk Security

2008 Sears Holding Store Manager Academy Chicago, Illinois

Certified Store Manager

Interests

Coaching, Reading, Weight Lifting, Running, Gardening, Carpentry, Computers. Family Time.

ADDITONAL

INFORMATION

Excellent computer and communication skills with ability to collaborate with all levels of employees and customers; demonstrated leadership and people management skills; and the ability to understand and interpret financial reports utilized in measurement of success. Excellent time management skills along with the ability to manage personal.

References available upon request

Contact this candidate