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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
March 15, 2024

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Resume:

ODUYEMI MORIAMO MOJISOLA

**, ******* ****** ******* *******, Lagos

Email: ad4cvc@r.postjobfree.com

Mobile No: 080********/070********

Gender: Female

Date of Birth: 27th September, 1992

Marital Status: Single

Interests: Reading, Music, Travelling and Networking

Upper credit graduate of Banking and finance seeking a challenging career and also improving on my skills to fit into a dynamic working atmosphere.

A think tank who has outstanding abilities of multitasking, problem solving with outstanding organizational skills.

An enthusiastic team player who possess written verbal communication skill and who is quite keen with working with others in achieving common goals.

Yaba College of Technology, Yaba-Lagos 2016-2018

Higher National Diploma in Banking and Finance (Upper Credit)

Topflight College Gbagada, Lagos 2003 – 2009

National Examination Council

CIBN Chartered Banker Level In view

Excellent writing and verbal communication skills

Documentation and Presentation

Intermediate use of Microsoft office suite including PowerPoint.

Excellent use of Microsoft Dynamics – NAV

Other Core Skills

Ability to manage multiple tasks coupled with complex projects in a fast-paced and dynamic environment, responding to frequent pressure

Problem solving skills and greater interpersonal relation skills.

Ability to meet set target by the company and think outside the box

A good listener and logical thinker

Excellent filing and labelling routine and good book keeping skills

Innovativeness

Ability to pay attention to details

Team player and ability to work with minimal supervision

Guaranty Trust Holding Company Plc(GTCO Plc)

Job Descriptions

Answering incoming phone calls, emails.

Handling complaints to building strategies for improving the overall customer experience and fostering loyalty and providing appropriate solutions and alternatives within the time limit ; follow up to ensure proper resolution.

Responding to customer’s complaints, enquiry or request.

Reviewing and explaining account charges on customer s account.

Attending to Non Residence Nigerians (NRN) and ensuring quality resolutions to their complaints or request.

Raising service requests on behalf of customers.

Assisting to send login details, unblocking online access via internet banking, mobile app, etc.

Attending to customer’s request for dollar visa card, prepaid dollar card naira mastercard and credit cards activation.

Logging dispense error via atm, pos terminals on customer’s account.

Querying cards and assisting to hotlist lost cards.

Creating and maintaining reports on customer’s interactions.

Update customer’s records in our system, including notes about conversations and outcomes.

Assisting customers who are victims of frauds, theft.

Checking on the status of customer’s accounts and track checks and payment.

Generating bank account statement for specified period on customer’s request.

XGO FINANCE LIMITED

Loan Collection Officer

August 2021- January 2022

Job Descriptions

Calling customers and handling their complaints

Collaborating with team members to achieve a better result

Retrieving loans from customers

FIDSON HEALTHCARE PLC

Finance Intern

NYSC Jan 2019 – Sept 2019

ACCOUNTS RECEIVABLE

Job Descriptions

Processing, verifying and posting receipts and payments for goods sold to customers.

Obtaining information from other departments to ensure records are accurate and complete and that of accounts receivable ledgers are up to date.

Process customers’ sales invoices and credit notes.

Communicate with customers via mails and telephone calls

Ensuring all outstanding credit is well monitored and accounted for

Posting of sales reps’ expenses, distributors incentives, institution brokerages

INVENTORY AND FIXED ASSETS

Job Descriptions

Involvement in the monthly stock count in all warehouses and reconciliation of physical stock balances and system balances

External relations with 3rd party logistics and banks.

Involvement in verification and tagging of all assets

TREASURY, TAX AND INSURANCE

Job Descriptions

Processing, verifying and posting receipts and payments for goods sold to customers.

Assisting in the development of banking and investment banking relationships.

Performing bank account reconciliation on a weekly basis.

Postings and reconciliation of bank statements

Postings of Reps expenses.

Monitor and manage the daily cash position

Post all daily cash transactions

Ensuring the deduction of pay-as-you-earn from employees’ salaries are remitted to the various state internal revenue service

Ensure Value Added Tax (VAT) on scrap sales are remitted.

Ensure all WHT payable are remitted on behalf of the vendors.

LAGOS STATE SPORTS COMMISSION

Account Officer – Intern

May, 2015 – May, 2016

Job Descriptions

Shadowing members of the department as they perform their duties

Assisting with research, filing, recording and maintaining accurate and complete financial records.

Assisting in posting payment vouchers to various heads of departments, MDAs, institutions.

Available on Request.

PERSONAL INFORMATION

PROFILE SUMMARY

EDUCATION BACKGROUND

PROFESSIONAL QUALIFICATION

PROFESSIONAL SKILLS

WORK EXPERIENCE

REFEREES



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