Customer Service Representative

KENDRICK THOMAS

Miller St. Montgomery, Alabama **107 • 334-***-**** • **********@*****.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills

• Cash Handling

• Transaction processing

• Upselling skills

• Account updating

• Rapid 10-key data entry

• Excellent time management skills

• Cheerful

• Positive

• Stocking and Replenishing

• Sales

• Exceptional Customer Service

• Point of Sale Knowledge

• Excellent people skills

• Social perceptiveness

• Professional demeanor

• Adapt to diverse groups

• Multi-tasking strength

• Troubleshooting Technical Issues

Work History

Ckd Forklift Operator 03/2023 -09/2023

Hyundai Transys Seating system- Montgomery Al

Foam Machine Operator 08/2021 01/2023

Rheem Manufacturing Montgomery Al

Appliance Installer- 05/2021- 08/2021

Jamie Home Appliance - Montgomery, Alabama

• Transport appliances to customers destination.

• Install household appliances.

• Respond immediately to calls from supervisor.

• Check in inventory each day.

Quality Control/Forklift Supervisor - 01/2019 to 02/2021 DAS North America - Montgomery, Alabama

• Responded immediately to calls from personnel.

• Cleaned area at the end of the shift.

• Checked in inventory.

• ?Operated a forklift throughout the facility.

Assistant Store Manager - 02/2018 to 12/2020

Family Dollar – Montgomery, Alabama

• Accomplished department objectives by managing staff.

• Maintained staff by recruiting, selecting, orienting, and training employees.

• Ensured a safe, secure, and legal work environment.

• Developed personal growth opportunities.

• Accomplished staff results by communicating job expectations.

• Coached, counseled, and disciplined employees.

• Developed coordinated, and enforced systems, policies, procedures, and productivity standards.

• Contributed to team effort by accomplishing related results as needed.

• Established strategic goals.

• Defined objectives identified and evaluated trends and chose a course of action for evaluation outcomes.

• Accomplished financial objectives.

• Maintained quality service by enforcing quality and customer service standards. Education

High School Diploma: General Studies - 05/2007

Geroge Washinton Carver High School - Montgomery, AL

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