Customer Service Call Center
Resume:
Connie Brasington
Las Vegas, Nevada 89103
*********@*****.***
PROFESSIONAL OBJECTIVE
seeking a challenging and responsible career with a Company that will provide longevity and professional growth
EDUCATION
San Bernardino High school- Calif
High school diploma
QUALIFICATIONS
Proficient in Microsoft Windows 2007,Windows CMs,Windows XP, 10 key, Internet bookings, Excellent problem
solving skills, customer service skills, highly self-motivated,goal oriented, excellent in planning and
organizational tasks.
LANGUAGES
English/Spanish
WORK HISTORY
Zephyr Partners
May 2014 to Aug.2014
Answering phone calls and making reservations for hotels Airport Terminal Services
May 2013 to May 2014
Work contract for Allegiant Air at McCarran Airport checking in passengers for various flights, issuing luggage bag tags,and
cross trained to work gates at Airport.
Entertainment Benefits Group
July 2011 to May 2013
Call Center making reservations for hotels,shows in Las Vegas, New York and reservations for Disney World, Universal
Studios in Orlando, Disneyland in California, Six Flags in various parts of country.
Securitas USA
Sept.2010- March 2011
Security Dispatcher for Home Owner Association, experienced in Quick Pass, customer service duties, secretarial duties
July 2011 to May 2013
computer filing and emergency dispatching of officers. Expedia Travel Agency
March 2010- August 2010
Phone Reservationist for busy Travel Company, booking hotels, shows, cars and Airline Reservations.
Wackenhut Security
mAY 2009- mARCH 2010
v.i.p. parking Security attendant for Frias Center for local cab company, checked in work vehicles and performed security
duties to prevent unlawful trepassing.
Tripres/Prestige Travel
March 2007- November 2008
Travel Reservationist for high end Travel Agency,handled car, hotel and Airline reservations for return guests
Call Center
Allegiant Airlines
May 2006- February 2007
Call Center Specialist for busy Airline, handled cancellations, handled customer complaints
Meadows Mall
November 2005- April 2006
Dispatcher for Security Company at Meadows Mall, worked answering phones and sending officers to various locations in Mall
Terrible's Hotel and Casino
Jan 2005-Oct.2005
Security Dispatch Officer in high pressure casino. Performed interior/exterior foot patrols. Data entry
in security systems
Swissport USA
May 2003-Jan. 2005
Worked at McCarran Airport for Mexicana Airlines...checking in passengers,checked in luggage, issued
boarding passes and at times worked for other airlines such as Hawaiian Airlines, Virgin Atlantic
Airlines,and various Canadian Airlines.
Paris Hotel and Casino
May 2000-Nov.2003
Worked at Players Club Booth and issued players cards for Casino, walked among guests inquiring and giving
information about cards, awarded complimentary comps. when earned, also issued cash back slips
City of San Bernardino
Sept 1962- December 1995
Worked in various department such as Library and transferred to City Hall. Job titles included Library Clerk
to Account Clerk. Retired after 32 years of service.
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