Alondra Hernandez

Cell Phone: 917-***-****

Email: ad4cub@r.postjobfree.com

Summary:

Energetic, result-oriented receptionist. Eager to bring strong administrative skills to a growing company in top-level support. Excellent organization, communication, and relationship-building skills; ready to learn and grow professionally.

Skills:

● Bilingual English/Spanish fluent

● Proficient in Microsoft Office

● Keep up with fast-pace work environment

Work Experience:

2021 - 2021 Patient Support Specialist

ConnectiveRX Fairfield, New Jersey

● Submit all claims to the company in a timely manner, keeping up with the quota.

● Entered all required data into the agency's management system for both programs.

● Worked with more than 15 medications simultaneously while submitting claims involved with the co-pay assistance program.

● Assist the Call Center with high call volumes.

2020 - 2021 Roadside Customer Service Specialist

AAA Hamilton, New Jersey

● Steadily provide courteous and professional assistance in response to member’s requests for Roadside Assistance in a high volume call center.

● Deliver extraordinary customer service to our members, using sound business judgment and accurately answering questions. While also entering all information provided into the system to ensure proper service is rendered.

● Awarded with high service rating from member's satisfaction. 2018 - 2019 Administrative Concierge

Hire One Personnel SVC LLC Washington, D.C

● Assisted leasing consultants with paperwork, filing, and efficiently communicated residences concerns.

● Independently managed emergent/non-emergent phone calls for the entire property.

● Received, organized, and properly signed-out parcels, following the company's security policy.

● Documented any abnormalities during the shift, and properly communicated information to superiors.

2018 - 2018 Administrative Manager

Avenger Auto Sales LLC Highland Park, New Jersey

● Managed receptionist area, including greeting customers and responding to telephone/emails and in-person requests for information.

● Handled all payments for vehicles, and MVC transactions.

● Organized and filed all paperwork in a neat and efficient manner. Education:

2016 Edison Job Corps Academy

High School Equivalency Edison, New Jersey

Reference: Upon Request

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