Wael Gaber Ali

Sales & Services Engineer

As a seasoned Sales & Services Engineer,

I bring over two decades of proven

experience in strategically propelling

revenue growth and delivering

unparalleled customer service. Proficient

in technical sales, adept at conducting

impactful product demonstrations, and

skilled in implementing tailored

solutions to enhance client satisfaction

and surpass sales objectives.

PROFESSIONAL SUMMARY

Branch Team Leader (Sales & Services)

Saudi Parts Center (SPC), Jeddah - Saudi Arabia

May 2015 - Present

Successfully led a team of sales and services

professionals, resulting in a remarkable 20% increase in revenue.

Implemented an effective customer relationship

management system, contributing to enhanced customer satisfaction and improved retention rates.

Formulated and executed sales strategies, leading to a substantial 15% growth in the client base.

Provided comprehensive training and mentorship to team members, resulting in an impressive 25% improvement in overall sales performance.

Conducted in-depth analysis of units' failures, generated technical reports, and provided valuable

recommendations.

Proactively managed and secured branch resources,

including parts, tools, and materials.

Developed and implemented a systematic follow-up and monitoring system for turbo repair operations.

WORK EXPERIENCE

Bachelor of Power Mechanical

Engineering

Institution: Faculty of Power

Engineering

Location: Aswan, Egypt

Duration: September 1998 - May 2003

EDUCATION

Selling & Negotiation

Supervisory & Management

Six Sigma (White & Yellow) Belt

Root Cause Analysis

Certified Maintenance & Reliability

Professional (CMRP)

KPI-Based Performance & Balanced

Scorecard

COURSES

Arabic

English

LANGUAGES

Parts & Services Sales Representative (PSSR)

Manai Trading Co., Doha - Qatar

January 2014 - April 2015

Demonstrated two years of expertise as a Parts Counter Representative within a heavy equipment dealership. Established and cultivated strong relationships with key clients, resulting in notable increases in parts and services sales.

Leveraged exceptional communication skills to effectively troubleshoot customer issues and provide tailored

solutions.

Implemented strategic sales techniques, consistently surpassing targets and driving revenue growth.

Collaborated closely with internal teams to enhance customer satisfaction and ensure prompt delivery of parts and services.

Developed tools to streamline the ordering process for key customer consumables, resulting in improved efficiency.

Proactively liaised with suppliers to obtain competitive pricing and accurate quotations. Parts Manager

National Motors Egypt, Asyut - Egypt

October 2013 - December 2013

Held the position of Parts Manager for five years, overseeing inventory management and coordinating deliveries.

Successfully implemented an advanced inventory tracking system, resulting in a 20% reduction in stock errors.

Cultivated and maintained strong relationships with vendors, skillfully negotiating optimal pricing and terms.

Provided effective leadership to a team of three employees, offering training and guidance to ensure smooth and efficient operations. Ensured the procurement of parts based on workshop needs and branches sales requirements.

Monitored and supervised day-to-day parts operations, ensuring adherence to established procedures and standards.

Established communication with external suppliers to secure non-available parts from primary suppliers.

Parts Counter Representative

Zahid Tractors, Jeddah - Saudi Arabia

May 2011 - June 2013

Accumulated two years of experience as a parts counter representative within a heavy equipment dealership.

Proficiently handled customer inquiries, provided accurate information, and processed parts orders efficiently.

Utilized inventory management software effectively to track and manage stock levels. Maintained positive relationships with customers and vendors, ensuring timely and efficient delivery of parts.

Handled receipting for counter clients and managed parts requests for key customers. Ensured adherence to daily parts operations and matched them with established policies. Innovated and implemented new tools to streamline the parts identification process, reducing time.

Covered duties of Parts & Services Sales Representative (PSSR) in case of absence. Monitored stock levels and special parts orders, liaising closely with the main branch. Parts Counter Representative

Egyptian International Motors (EIM), Hurghada - Egypt October 2007 - April 2011

Accumulated over 3 years of experience as a Parts Counter Representative in a fast-paced automotive dealership environment.

Demonstrated a proven track record of providing exceptional customer service and effectively resolving parts-related inquiries.

Proficiently utilized inventory management systems to track, order, and distribute parts efficiently.

Possessed strong knowledge of automotive parts and accessories, leading to accurate and timely order fulfillment.

Managed parts stock control for stock items from main franchises. Nile Cruise Engineer

ISIS Travel

Jan 2007- Oct 2007, Aswan - Egypt

Ensured the smooth operation of mechanical systems on a Nile cruise ship by conducting maintenance and repairs.

Conducted routine inspections and maintenance procedures to uphold safety standards and comply with regulations.

Responded promptly and effectively to any mechanical issues or emergencies that arose during operations.

Collaborated with a team to coordinate and execute repairs and upgrades, with the aim of enhancing the efficiency of the ship.

Piping Engineer

PetroJet Co

Jul 2003- Jun 2004, Suze - Egypt

Previewing implementation at sites and ensuring alignment with drawings. Suggesting modifications when necessary to optimize project outcomes. Receiving materials and managing resources efficiently. Overseeing the management of equipment required for project execution. Ensuring the execution of work in compliance with standard codes and regulations. Technical Sales

Customer Service

Communication Skills

Problem Solving

Time Management

SKILLS & PROFICIENCIES

Team Management

Data Analysis

Diesel Engine Failure Analysis

Content Creation

Visual Content Creation

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