Customer Service Front End
Resume:
Arcelyn Anicete
Fairfield, CA *****
ad4cr1@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front End Service Associate
Walmart - Vacaville, CA
August 2023 to Present
Do cash handling, Money Services, Customer Service Front End Cashier/Customer Service
Walmart - Pittsburg, CA
December 2022 to August 2023
Doing cash register, Money Services and Customer Service Customer Service Representative
California Check Cashing - Pittsburg, CA
October 2022 to November 2022
• Ability to always be courteous with customers and communicate effectively to provide excellent service
• Verify customer information, evaluate and process loans application.
• Follow the procedure on Check Cashing transactions
• Give customer a recommendations about short term financial needs
• Follow all company policies, procedures, and customer confidentiality requirements Wal-Mart Cashier
Walmart - Pittsburg, CA
February 2021 to August 2022
• Handling the register at the Frond End.
• Sometimes if it is not busy, working on stock/ freight and doing go backs too.
• Give excellent customer service
Sales Associate
Walmart - Pittsburg, CA
August 2018 to July 2020
• Give great customer service.
• Maintain the cleanliness and safety of the store.
• Extend help and be respectful to all including your co employee.
• And being able to do multi tasking.
Room Attendant
Park Central Hotel - San Francisco, CA
August 2017 to April 2018
Basically it is a tough job because i have to be sure that the room is perfectly cleaned and tidy as if i do/clean my own room.
Room Attendant
The Mosser Hotel - San Francisco, CA
May 2017 to November 2017
• Make sure that Hotel Room are tidy and clean, change linen, fill all amenities, clean trash and dust.
• Be sure that common restroom is clean and be able to help on laundry. Front Desk Agent
HOLIDAY INN EXPRESS - Walnut Creek, CA
April 2017 to May 2017
• In charge of the check in and check out of hotel guest.
• Be sure that their stay would be comfortable as can be.
• Assure their safety and security.
Front Desk Shift Supervisor
S. M. Maranao / Oasis Hotel
August 2001 to January 2017
August 2001 to January 2017
As Front Desk Agent
* Responsible and accountable for the accurate entry of information in the Front Office System, update room charges on a timely manner, maintenance of Occupancy Graph to provide an accurate reservation and room status report, maintenance of Incident Reports and Complaint Reports and maintenance of guest history profile.
* Process reservations coursed through mail, telephone, facsimile or Internet.
* Register guests and assign rooms; accommodate special requests whenever possible.
* Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Assist in preregistration and blocking of rooms for reservations.
* Understand room status and room status tracking. Prepare expected arrival lists.
* Verify guest's mode of payment.
* Work closely with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests.
* Coordinate guestroom maintenance work with the Maintenance Department.
* Promptly and pleasantly handle phone calls and guest messages whenever necessary.
* Process guest check-out.
As a Telephone Operator
* Facilitate communication through telephone, two-way radio and other communication equipment that are utilized by the hotel. Perform telephone operations activities according to the prescribed standard.
* Assist and direct all incoming and outgoing calls of hotel personnel. Responsible for all calls made through National and International Direct Dial.
* Aid the Rooms Head in maintaining all communication system equipment.
* Knowledgeable of the Hotel Call Accounting System and all the communication equipment utilized y the hotel.
* Handle the operation of the PABX and HCAS to ensure that all phone calls are handled promptly and pleasantly.
* Place guest and room information in the appropriate front desk racks and communicate this information to the appropriate hotel personnel.
* Responsible for reporting out-of-order telephone lines to local telephone company or accredited service contractor to ensure guest's satisfaction and convenience.
* Coordinate guestroom maintenance work with the Maintenance Department. As a Cashier
* Examines meticulously all acceptable currency and notes presented for acceptance, which must meet the standard set forth by the Lead Accountants and Cash Custodian.
* Manages assigned change funds consistently by examining and accepting only legitimate components of the change funds and practices proper cash management to avoid the occurrence of fund shortages and overages.
* Adhere strictly to established guidelines in the use of the POS System, follow procedures in Order Slip control and liable in case of discrepancies and violations.
* Examine thoroughly reports for errors, omissions, and revisions before submission to the Cash Custodian.
* Coordinate closely with the Audit Staff regarding adjustments on erroneous recording of transactions that cause posting errors. Ensure that all reports and cash remittances are free from discrepancies.
* Follow set policies and procedures for issuing and closing safety deposit boxes used by registered guests and tenants.
(Cashier at the Business Center/Gift Shop)
* Ably assist guest in the hotel's Business Center, Guest Services and Gift Shop by answering guest inquiries, operating business equipment and assisting shoppers.
* Promptly attend to guest inquiries and transfer booking at the Business Center.
* Arrange guest transfers using hotel vehicles and coordinate with accredited transport service providers.
* Coordinate with accredited service providers regarding guest services referred to outside agencies
(courier service, tours, etc.)
* Assist customers at the hotel gift shop.
* Performs cashiering functions for all Business Center transactions.
* Facilitate, store, tag and display gift shop items on their respective display cabinets.
* Remit cash sales to the Audit Staff on duty at the end of the shift.
* Turn over gift shop inventories and pending transactions to the incoming shift
* Report equipment for repair, servicing or maintenance to the Supervisor. ADDITIONAL JOB DESCRIPTION
- Take part in the formulation and conduction of Activities as reflected on the section's Strategies, Programs, Activities, Task and Resources.
- Performs multi-task depending on the post that may be assigned. Act either as a Front Desk Agent, Telephone Operator, Cashier ( Business Center, Maranao Grill Restaurant and The Pub) depending on the given work schedule and post.
- Possess thorough working knowledge on the policies and procedures of the different hotel revenue outlets: Front Office, Telephone Operator, Business Center, Maranao Grill Restaurant and The Pub.
- Assist guests in all Front office related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
- Coordinate with the other departments to ensure guest's pleasant stay and represent the hotel to the guest throughout all stages of the guest's stay.
Education
Bachelor of Science in Management
Holy Angel University
June 1993 to October 1997
Skills
• Sales
• Hospitality
• Guest services
• Cash register
• Cash handling
• Customer service
• Sales
• POS
Assessments
Front desk agent (hotel) — Proficient
September 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Proficient
September 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Management & leadership skills: Planning & execution — Proficient October 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Front Desk, Houskeeping, Cashiering
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