Customer Service Account Manager

APRIL J. GRAY

**** ***** ** * TELL CITY, IN ***** * 812-***-****

E-MAIL: ********@*****.***

OBJECTIVE

I am an energetic, creative, and dedicated person seeking a challenging career in the business world. Aside from being extremely organized and detail oriented, I also possess the ability to successfully manage multiple tasks. I also have excellent computer skills. EXPERIENCE

2022-Present Glenmore Distillery

Bottling Technician

Bottle Alcohol

Work on Bottling Lines

Provide Team Spirit Atmosphere

2007-2022 Powerline Freight Systems, Inc. Chandler, IN Account Manager

Manage all Customer Freight

Analyze and Report Freight and Fuel Charges

Manage Freight / Dispatch Drivers

Manage Worker Comp Claims

2013-2014 Tractor Supply Company Boonville, IN

Team Member – Part Time

Customer Service

Manage Cash Register

Stock Freight

2004-2007 Approval Payment Solutions, Inc Boonville, IN Check Resultz

Recover NSF checks for merchants

Manage Clearing account

Pay merchants for recovered checks

Operations

Manage UPS account

Manage Inventory

Manage new merchant accounts and approvals

Deployment Lead Technician

Load, test and ship credit card terminals

Set up existing merchants for credit card processing

Keep inventory up to date

1995–2004 Casino Aztar Evansville, IN

Casino Host Lead

Supervise Casino Hosts

Prepare schedules each week for 16-20 employees

Review P&L Reports

Senior Host

Approved/denied complimentary amenities based on patron activity

Hotel and Special Event Sales

Premium Casino Marketing Analyst

Prepared Reports and Analysis from Data Base Reports, Direct Mail Offers and Events

Set-up, prepared, maintained and analyzed departmental spreadsheets tracking patron activity with and/or without Direct Mail offers

Supervised and scheduled Casino Marketing Representatives Casino Marketing Executive

Responsible for identifying and cultivating new patrons

Issued complimentary amenities consistent with patron’s activity

Responsible for increasing visitation of premium players Casino Host

Meet and greet premium players

Issued complimentary amenities consistent with player activity

Handling patron concerns

Fun Center Representative

Responsible for cultivating new customers to the Fun Card Club

Photographed JackPot winners

1994-1995 Hilliard Lyons Evansville, IN

Support Systems Manager

Responsible for multi-line phone system

Completed Mutual Funds, Money Market Accounts, IRA’s, Rollover accounts

Sold / Purchased Stock for customers

EDUCATION AND TRAINING

1987-1991 Boonville High School Boonville, IN

1991-1992 Ivy Tech Vocational College Evansville, IN 1992-Present Numerous Seminars relating to: Sales and Marketing Issues, Excellence in Customer Service, Sexual Harassment and Supervisor Training.

2010-2011 At Home Professions Medical Transcription Training 2021 Ivy Tech - EMT courses

2021 CPR Certified

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