Ortance Mwape

***** **** ** ******, ** V*N*V*

ad4cnm@r.postjobfree.com

Summary

Skilled coordinator and administrator, good understanding of general office operations, with a background in customer service and hospitality. Organized and accurate, meticulous detail-oriented, with well-developed time and task management skills. Strong communication and interpersonal skills, well-developed collaboration, and relationship building skills. Quick learner, highly resourceful, versatile, and adaptable.

Receptionist

Administrative Assistant/Receptionist/ payroll

Ac&Bros construction Group Ltd - Surrey, BC June 2018 to Nov 2021

• Answer and direct phone calls

• Organize and schedule appointments

• Plan meetings and take detailed minutes

• Write and distribute email, correspondence memos, letters, faxes and forms.

• Maintain contact lists.

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular

• Great understanding of Sage 100 contract software.

Payroll:

• collecting, calculating, and entering data.

• collecting, calculating, and entering data.

• Using sage 100 contractor software.

• Updates payroll records by entering changes

• Prepares reports by compiling summaries of earnings, taxes, deductions.

• collecting and analyzing information.

• Provides payroll information by answering questions and requests.

• Maintains payroll operations by following policies and procedures; reporting needed changes.

World Financial Group

●Answer and direct 80+ calls daily, with goals including managing customer accounts, responding to service queries, and canceling accounts.

●Fielded customer complaints and issues, and resolved to customer satisfaction.

●Maintained a friendly and positive attitude at all times, even with unhappy and unruly customers .

●Provided administrative support services to staff members daily.

Global Avenue Consulting Inc

June 2012 to Jan 2013

Answering phones in a friendly, professional manner.

● Greeting people at the door and schedule appointment

● Ordering office supplies.

● Lunch preparation for my boss and other employees.

● Working closely with market department

Scoot Executive-Plus Customer Service

Oct 2011 to Mar 2012

Post office works, helping customers, sending money, copy, faxing mails.

Customer service

Zellers - Call Center Representative

August 2008 to June 2011

●Provide excellent customer experience to each caller.

●Work closely with other departments within the organization.

●Be prepared to spend 90% of your day interacting with customers.

●Assist with processing paperwork as needed.

●Regular and reliable attendance is an essential function of this position.

●Perform other job related duties or special projects as assigned.

Languages

● English - Fluent

● French - Fluent

●Swahili - speak

Education

Certificate Business Administration CDI College March 2013

High School Diploma Jules-Verne Secondary June 2011

Skills

●Payroll

●Construction

●Data Entry

●Microsoft Outlook

●Microsoft Powerpoint

●QuickBooks

●Bookkeeping

●Attention to Detail.

●Active Listening Skills

●Positive Attitude.

●Bilingual Customer Support.

●Time Management.

●Interpersonal Skills.

●Patience

●Empathy

●Improving customer experience

●Building customer loyalty

●Maintaining customer satisfaction

●Persuasion

●Flexibility

●Clear communication

●Ownership

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