Syed Riaz Younus

ad4cnj@r.postjobfree.com

Cell Phone # 510-***-****

10+ years of experience in Project Management.

Experience working in various domains such as Healthcare, Telecomm, e-commerce & retail, Life insurance

Certified Scrum Master with experience in working with teams in multiple locations,

including offshore

Well-versed in coaching and mentoring teams on Agile practices and transitions to Agile.

Critical thinker and problem solver, able to find solutions to complex problems through analysis and innovative ideas.

Ability to work independently, resolve issues proactively, and meet timelines.

Ability to work with a cross-functional team, responsible for improving business processes and providing value to the functions they support.

Excellent conceptual and working knowledge of Software Development Life Cycle (SDLC)

Ability to communicate with top management, and provide reports that demonstrate

responsible for training team members to achieve high

Responsible for 15 started up from scratch

EXPERIENCE

SKILLS HIGHLIGHTS

Project management

Scrums

Business Requirement document (BRD)

Agile methodology

Functional & Non Functional requirements

Content Management

Asset Management

Statement of Work (SOW)

Business & System Analysis

User Stories

Jira & Confluence

Cross-Functional team management

GAP Analysis

Application development management

Process Improvement

Mobile Application development

Gantt Chart

UAT

Cloud Computing

Release management

Google Analytics

MS Project and SharePoint

KPI Key Performance Indicators

Profit and Loss Reports

WORK EXPERIENCE

Agile Core May 2021 - Present

Scrum Master/Project Management

Conducted daily 2 scrums with Onsite, Nearshore, and Offshore development and analyst cross-functional team for the Infrastructure End of Life Management Team.

Facilitate scrum ceremonies (grooming, review, sprint planning, retrospectives, daily stand-ups)

Responsible for attending all PROGRAM meetings like Requirements review, Solution and Design review, and Technical specification walkthroughs and gathering all the required information for requirement documentation

Worked on projects and functionality related to Verification and Employment Services

Worked on migration projects from physical to virtual (Sides, C3, Amazon)

Worked on Single Signon for various Experian Verification and Employment Services clients.

Worked on Business process improvement and was involved in the project meetings for the vendor/Contractor management.

Presented the prototypes to Business and walked through the changes for feedback and conducted regular meetings with the client to make them aware of the design changes in every step

Worked on writing requirements and designing the prototypes for the mobile application for vendors, also tested the application.

Involved in the contract management documentation and helped the program managers in the contract management functions.

Effective communication skills helped me facilitate interviews and brainstorming sessions to resolve major problems during the requirement-gathering phase of the project

Actively participated in documenting the requirement traceability matrix and User Stories as one of our projects was running agile-waterfall SDLC.

YAHOO (Remote) Feb 2020- Apr 2021

Scrum Master/ Program Manager

Conducted daily scrums with Onsite, Nearshore, and Offshore development and analyst cross-functional teams for the Infrastructure End of the Life Management Team.

Facilitate scrum ceremonies (grooming, review, sprint planning, retrospectives, daily stand-ups)

Responsible for attending all PROGRAM meetings like Requirements review, Solution and Design review, and Technical specification walkthroughs and gathering all the required information for requirement documentation

Worked on projects and functionality related to Medicaid/Claims/Facets/Epic.

Worked on migration projects from physical to virtual.

Worked on Business process improvement and was involved in the project meetings for the vendor/Contractor management.

Presented the prototypes to Business and walked through the changes for feedback and conducted regular meetings with the client to make them aware of the design changes in every step

Worked on writing requirements and designing the prototypes for the mobile application for vendors, also tested the application.

Involved in the contract management documentation and helped the program managers in the contract management functions.

Effective communication skills helped me facilitate interviews and brainstorming sessions to resolve major problems during the requirement-gathering phase of the project

Actively participated in documenting the requirement traceability matrix and User Stories as one of our projects was running agile-waterfall SDLC.

Created innovative and interactive workflow diagrams and process flow diagrams defining the current state and future state of the process.

Involved in USER ACCEPTANCE TESTING of multiple projects and enhancements and also involved in training the providers and PCPs about the new enhancements.

Fry’s Electronic

Project Manager DEC 2018 – NOV 2020

District E-Commerce, Operation

E-Commerce Operation is to oversee and coordinate all aspects of the e-commerce project, from the planning and development of the project to its successful completion.

This includes managing resources, budgets, team members, and deadlines.

Responsible for ensuring that the project is completed on time, within budget, and meets all customer requirements.

Responsible for ensuring that all stakeholders are kept informed of the progress of the project,

and for ensuring that any risks or issues are addressed in a timely manner.

An E-Commerce Operations Manager is responsible for managing the day-to-day operations of an e-commerce business.

This includes overseeing the administrative, operational, financial, and customer service aspects of the business.

responsible for overseeing customer service, inventory management, website maintenance and development, product development and marketing, financial analysis, and other operational activities.

They also ensure that the business meets its financial and customer service goals.

Fry’s Electronic

District Operation Manager OCT 2000 – NOV 2018

Manage and organize work efforts to exceed the sales plan as developed in conjunction with local management

Provide adequate training, coaching, follow-up, and development of sales representatives in all phases of their work including career development

Controls and manages sales performance by measuring and reporting results, evaluating and correcting performance, and administering policies and procedures

Manages the performance and development of Marketing Associates within the district

Surpassed district goals by developing and implementing plans that optimized sales and profitability.

Provided weekly/monthly/quarterly sales analysis.

Expanded brand recognition by building relationships with local entities, such as landlords, territory governments, other retailers, and charities.

Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in stock inventory were investigated to minimize the risk of loss.

Interviewed, hired, coached, and trained candidates and employees.

Conducted daily, and weekly conference calls/monthly Manager's meetings; discussed sales/marketing strategies and performance reviews for each location.

Fry’s Electronic Dec 2002 – Sept 2000

Project Manager

Purchasing / Sourcing / Procurement

Developing and implementing purchasing policies and procedures to ensure efficient and cost-effective procurement of goods and services.

Identifying potential suppliers and negotiating contracts and pricing to ensure quality, delivery, and cost objectives are met.

Overseeing the purchase order process, from creation to receipt of goods or services, ensuring timely and accurate delivery.

Negotiating contracts and pricing with suppliers to ensure that quality, delivery, and cost objectives are met.

Managing supplier contracts, including renewals, amendments, and termination clauses, to ensure that they remain current and effective.

Negotiating contracts and agreements with suppliers to ensure that quality, delivery, and cost objectives are met.

Overseeing the procurement process, from requisition to payment, to ensure that purchases are made in compliance with policies, regulations, and budgets.

Developing and maintaining procurement metrics to measure the effectiveness of procurement activities, including cost savings, cycle times, and supplier performance.

Managing the procurement budget, tracking spending, and identifying opportunities to reduce costs.

Collaborating with internal stakeholders, such as finance, legal, and operations teams, to ensure that procurement decisions align with the organization's overall goals and objectives.

Fry’s Electronic Dec 2000 – Sept 2002

Project Manager

Implemented merchandising policy in accordance with the mission and core values of the company.

Identified and developed territory-specific objectives and action plans that increased sales.

Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits.

Developed sales focus, targeting relationship building within a compressed sales cycle improving customer retention by 15%. Developed product and service training schedules to provide complete solutions

Managing turning approximately $20+ million dollars in inventory annually in returns to vendors of one location; negotiating returns and sales; managing, operating, and facilitating auctioning non-returnable goods to current and new corporate vendors to ensure minimal net loss for Fry’s on non-returnable products.

Assist, Request, and Resolve vendor return merchandise authorizations (RMA), manage quality

Check (QC) physical merchandise returns credit invoices and credit memo

opportunities for over 500 direct and indirect vendors including various distribution

fulfillment centers.

Manage a direct staff of 30+ associates including supervisors and an indirect staff of 100+ associates and receiving managers and supervisors; Interview and recruit potential Employee candidates: Upon hire – coach/train, schedule associates weekly; account for associate productivity, career development, and retention of the entire staff.

Certified Scrum Master

Scrum AllianceScrum Alliance

Issued Jan 2021 · Expires Aug 2025Issued Jan 2021 · Expires Aug 2025

Credential ID Certificant ID: 001158284 Certification Active through 13 August 2025

Certified Scrum Product Owner (CSPO)Certified Scrum Product Owner (CSPO)

Scrum AllianceScrum Alliance

Issued Aug 2023 · Expires Aug 2025Issued Aug 2023 · Expires Aug 2025

Credential ID Certificant ID: 001158284 Certification Active through 13 August 2025

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