Customer Service Office Manager

WHITNEY LANDRUM

*** ********* ***** ***. ** - 731-***-****

Email : ***************@*****.***

Patient-focused, detailed oriented, highly motivated individual with 6 years of customer service skills.

EXPERIENCE

NOVEMBER 2021 — CURRENTLY EMPLOYED

OFFICE MANAGER, MSHN ENTERPRISES

Answer multi-line phone system, collects monthly statistical data, Enter new hires/termination

into the Paylocity system and maintain up to date accurate records as required by company

policy, Ensure that all resident’s Social Security benefits are up to date and maintained, Deal

effectively with public, staff, clients, families, and co-workers.

OCTOBER 2017 — OCTOBER 2021

CASHIER — NIGHT SHIFT MANAGER, FOOD RITE

Greet and interact with customers, verify item pricing, processed refunds, keep work area clean,

maintain sales records, handled cash and inventory control

EDUCATION

APRIL 2006

HIGH SCHOOL DIPLOMA - GED, ADULT LEARNING CENTER

General Education

JANUARY 2023

A.A BUSINESS AND ADMINISTRATION, BETHEL UNIVERSITY, TN

Online — Currently Enrolled

SKILLS

Interpersonal skills

e Patience — Ability to work under pressure

© Problem - solving ® Time management

© Familiarity with Microsoft 365 e Adaptability

e Attention to detail e Written and verbal communication

© Multitasking and prioritizing e Dependability

ACTIVITIES

CPR Certified, NAPPI Training (De-escalation), CNA License

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