EXPERIENCE

**** - *******

SYSTEMS ANALYST III (LEAD), NEW YORK-PRESBYTERIAN HOSPITAL

Domain migration- worked in conjunction with InfoSec and HR to accurately migrate 4500+ users' profiles to the NYH domain.

Storage migration – coordinated with storage team and staff on moving company data solution from Microsoft Netapp server to Dell Isilon storage systems over 12TB/ 14000 personal and group shares.

Citrix virtualization – collaborated with the Citrix team on user-end troubleshooting and testing, migrating 100+ servers from psychical servers to the NYH Citrix virtualization platform.

Triage all critical priority tickets and VP escalations

Lead daily team activities - Escalation point for Level 2 analysts

ServiceNow Lead - run reports for quality control. Validate database entries, guide remediation, communicate changes, and relay the team's issues and concerns to the Snow team

Digital signage – create, maintain company screens and advertisements broads. How many?

Active Directory- Manage, troubleshoot, and remediate Active Directory group policies/Users

Review/Monitor performance of enterprise applications and software to determine the overall health

Azure- install, configure, and maintain hospital virtualization products, along with daily monitoring and optimizing the performance as needed.

Cylance antivirus - With the guidance of InfoSec, Push updates, patches, Whitelist, block and remediate outbreaks.

Vendors support- Working closely with vendors to assist with technology implementation and resolve issues that have been escalated to third-level support

Research, recommend, and implement additional systems to improve performance and stability

Perform routine administration and maintenance, including windows patching- applying security updates, server health reporting and monitoring.

Create IT technical documentation related to installations, configurations, and troubleshooting for company helpdesk FAQ.

MDT- Build/Deploy/Maintain hospital custom Microsoft windows 10 OS

MS Office 365 Suite, assign licensing to users, test and deploy updates.

AWS –evaluating software applications for potential migration from Azure.

2010 – 2012

IT CONSULTANT/ JUNIOR APPLICATION ANALYST, CONTINUUM HEALTH

PARTNERS, NEW YORK

Key Team Leader For New eClinicalWorks EMR System Rollout for 500 pcs

Perform custom Windows OS installations, Virus & Spyware Removals, Data Transfers and Backups

Help Desk Support, Hardware & Software Installations & Troubleshooting

Trained end-users in MOS and customization of other programs and software

EDUCATION

AUGEST 2022 - 2023

MBA. PROJECT MANAGEMENT, CAPELLA UNIVERSITY

AUGUST 2020 - 2022

MS. CYBERSECURITY & HEALTHCARE, CAPELLA UNIVERSITY

AUGUST 2018 - 2020

BS. INFORMATION TECHNOLOGY, CAPELLA UNIVERSITY

PROFESSIONAL CERTIFICATIONS

PMI: PROJECT MANAGEMENT PROFESSIONAL (PMP)

ITIL® 4 FOUNDATION

IMPRIVATA ADMINISTRATOR

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) ROUTING AND SWITCHING

MICROSOFT CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL (MCITP: EA)

MCTS: WINDOWS VISTA

MCTS: WINDOWS 7

MCTS: WINDOWS SERVER 2008- ACTIVE DIRECTORY

MCTS: WINDOWS SERVER 2008- NETWORK INFRASTRUCTURE

MCTS: WINDOWS SERVER 2008- APPLICATIONS INFRASTRUCTURE

CHECK POINT CERTIFIED SECURITY ADMINISTRATOR (CCSA)

CERTIFIED ETHICAL HACKER (CEH)

MICROSOFT CERTIFIED SOLUTIONS EXPERT (MSCE)

COMPTIA NETWORK+

COMPTIA A+

COMPTIA SECURITY +

MICROSOFT OFFICE SPECIALIST (MOS) WORD, EXCEL, ACCESS, POWERPOINT

TECHNICAL SKILLS

ServiceNow

Medigate

Forescout

Printer logic

MDT

Citrix

Cisco Unified CM

Infoblox

Cylance

SCCM

Cisco Call Manager

eClinicalWorks

TCP/IP

Dragon Dictation Vmware

Windows Server Update Services

SCM

Remedy

Microsoft Office Suite

Windows 7, 8, 10, 11

Server 03, 08

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