Customer Service Package Delivery

****************@*****.*** 785-***-****

Leesa J. Christopher

Summary of Qualifications:

Experienced in all areas related to Remarketing, Customer Service, Administrative, Billing, Bank Wires and Titling. Proficient and skilled in a wide range of business and clerical functions. Computer literate with experience in various applications. Reliable, dependable and I possess very strong organizational skills. Work Experience

2018- Present Hyundai Capital America Plano, Texas Analyst/Remarketing Ops

• Aged Transport Mitigation

• Title Processing/Release

• Work with Vendors, internal departments, and Regional Auction Sales Managers to ensure that aged inventory is picked up under 30 days

• Interact with Dealers to ensure payoffs are received.

• Interact with Repo agents, dealers, and transportation to facilitate unit pickup, to transport to Auction

• Vehicle consignment

• Vehicle Inspection

• Approve additional transportation fees

• Manage 10 Auctions

• Physical Arbitrations

• Odometer Validations

• Notice of Sale for all States

• Fax inbox

• Bank Wire Reconciliation

• Floater/Back up when coworkers are out

2018- Present Amazon Flex

Package Delivery Driver/Partner

• Package delivery to businesses and residences in timely manner

• Customer service

2014- 2018 Hyundai Capital America Plano, Texas

Analyst/Remarketing Titles

• Release electronic or manual titles to Auctions, Dealership, and customer after balances have been paid

• Ensure that titles are processed in a timely manner to avoid delay and arbitration of sales

• Administrative responsibilities; answering phones, filing etc.

• Providing titles to online auction, and physical auctions

• Contact DMVs in 50 states to resolve title issues

• Complete state title request forms, lien releases, repo affidavits

• Sign appropriate legal documents

• Daily contact with partnering auctions, dealerships, repo agencies, etc. to complete remarketing process

• Confirm vehicle transport and arrival

• NSF queue

• State to State transfer request

• Name changes

• Check request

2010-2014 Impartial Services Group Irving, TX

BMW Remarketing Disposal Coordinator

• Coordinate multiple projects including the repurchase of vehicles under the respective states Lemon Law

• Execute and ensure project plans are carried out on time and on budget

• Liaise with project stakeholders on a continuing basis

• Forward payoff checks to Attorney and Lien holder

• Copying and scanning.

• Inbound and outbound call support when needed.

• Copying and scanning

• Process vehicle title

• Prepare State specific or generic buy-back disclosures.

• Provide Support to the auto manufactures (BMW, Hyundai, Mercedes, Chrysler, Toyota, Honda, Rolls Royce, etc.) that participate in the auto lemon-law buyback program.

2009-2010 Wal-Mart Pharmacy Home Delivery Carrollton, TX Customer Service Agent

• Take inbound calls from patients who were requesting prescription drug refills

• Set up new patient account/profile in mail order system

• Accepted calls for payment, using credit/debit cards or check by phone

• Contacted other Pharmacy’s to request transfer of drug information 2007-2009 Information Network of Kansas Topeka, KS Help Center Technician/PKI Administrator

• Assist callers with technical issues on all web based programs

• Billing

• Provided instructions on use of website, setup new accounts and explained Security policies and procedures for use

• Administrator for PKI certificates, used by the Department of Revenue, Secretary Of State and Department of Transportation

2006-2007 Allegiant Air Topeka, KS

Customer Service Agent

• Process Customer tickets, checked baggage, assigned seats

• Provide information on arrival and departure times and boarding procedures

• Ensured FAA and airport regulations were followed

• Enforced safety/security measures

2000-2007 Tier Technologies dba KS Payment Center Topeka, KS Customer Service Team Lead

• Provided assistance for 10-20 fulltime Customer Service Representatives

• Answered and researched priority calls from SRS, Courts and Governors Office with an advanced level of professionalism

• Responsible for resolving high priority issues ranging from payment not received, to a payment misapplied

• Ability to deescalate caller

• Develop, maintain and revised policies and procedures as needed

• Performed training for all customer service staff

• Met and exceeded contractual obligations daily

• Payroll

• QA of customer service calls

• Payment processing

Education 1986-1987 Topeka Technical College Topeka, KS Word Processing

References available upon request

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