Customer Service Agent

Maria D. Solis

********************@*****.*** *9021 Pinecrest Lane Rogers Arkansas 72756 956-***-**** 956-***-****

Conserve January 2024-Febuary 2024 (relocated)

Bilingual Debt Collector

Made outbound calls to consumers with debt to collect payments assisted with questions regarding their account assisted as well. This company is located in New York I was working from home in Texas relocated to Rogers Arkansas and had to resign because they don’t have any contracts here in Arkansas.

Walgreens December 2022-December 2023 CSR

Worked with customers taking calls for my Walgreens program and taking pharmacy complaints as well as providing excellent customer service and answered all questions and concerns on a timely fashion. Was also a remote job.

ACT

Customer Service Agent

11/2021-01/2021

As a customer service rep for this company I work for Cenlar a loan mortgage subservicing company. I answer calls regarding loan inquiries. I handle questions regarding escrow, billing, updating customer info. I provide great customer service skills, empathy, patience, on every call.

Receptionist

Mission Veterinary Hospital

08/2021-10/2021

I work at the front desk as a receptionist. I answer phones with a friendly and polite manner. I help with scheduling, checking in and checking out patients. I send out emails as well throughout the day. I help patients (pets) as well as clients feel at ease during their visit.

Customer Service Agent

Senture Contact Center

February 2020-April 2020

Managed high call volume and assisted Ohio residents with unemployment benefits due to Covid-19 layoffs. Helped customers apply for unemployment benefits via online through live phone calls. Assisted callers with general information regarding they’re unemployment case.

Customer Service Representative

TTEC

December 2019-February 2020

Serviced Bank of America Clients with questions regarding checking and savings accounts. Provided information such as balances, withdrawal limits, questions regarding fraudulent transactions, etc. Worked with two computers at once headset and internet.

Customer Service Representative

Alorica

June 2018-June 2019

Assisted callers with ordering prescription medications for patients that qualified for medicare.

orders that had not arrived yet. Also assisted callers with processing payments with orders, and provided callers where they could go for less expensive medications.

Home Depot

July 2017-May 2018

Cashier

Assisted customers with ringing them up at the cash registers with purchase from a couple of

Cents to over $100. Provided excellent customer service quick pace at register. Also assisted with helping customer apply for credit card. After eight month they moved to me service desk answering phones documenting information on a computer regarding online and instore orders.

Education:

South Texas College 2014

For dual enrollment ged program/HIM

I was enrolled in a program that helped me get my ged and at the same time I got a certificate for Health Information Management. I did graduate.

Skills:

Social skills, I do work very well with people, I am a fast learner, great communication skills as well, I am good with answering phone calls and displayed great phone etiquette. I am also a detailed oriented person. Proficiency on the computer as Microsoft word, excel, Powerpoint.

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