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Account Manager Customer Service

Location:
Phoenix, AZ
Posted:
March 14, 2024

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Resume:

Joshua Fallon

Results-Driven Leader Dedicated to Optimizing Business Growth & Sales Operations

Phoenix, AZ 85023 602-***-**** ad4cli@r.postjobfree.com Profile of Qualifications

Highly accomplished Strategic Account Manager eager to contribute 5+ years of professional experience in Sales, New Business Development, and Customer Service toward maximizing a top employer’s success

Expertise in developing and implementing strategic sales and marketing initiatives for driving increases in new business growth and competitive leveraging within targeted markets

Offer an in-depth understanding of the sales process with a fearless approach to presenting, negotiating, and closing deals

Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and profitability

Dynamic communication and interpersonal relation skills with a continual commitment to cultivating positive relationships that lead to increases in satisfaction, retention, and repeat business with customers

Technology savvy, with proficiency in Salesforce CRM, Google Suites, Five9 phone software, ATS, Cirrus, etc. Career Highlights

Secure $3M in total revenue per year; Ziprecruiter

Recognized by employer for consistently surpassing monthly quota goals; Ziprecruiter

Ran strategic sales calls with Director of Operations to increase account spend and create an optimized recruiting campaign; Ziprecruiter

Successfully prospected 200+ accounts on a monthly basis; Ziprecruiter

Awarded Employee of the Month due to exceptional work performance; Banker’s Life

Earned an award for surpassing Rookie status within 2 months of employment; Banker’s Life

Ranked in Top 3 of agents for the company; Banker’s Life Professional Experience

STRATEGIC ACCOUNT MANAGER, ZIPRECRUITER 2019 – PRESENT

• Fearlessly prospect and evaluate the needs of potential clients for maximized business performance

• Maintain an up-to-date understanding of company platforms to better assist customers with selecting products based on their needs

• Offer the necessary resources and training for new recruits to succeed in meeting sales and service goals

• Effectively manage, motivate, and coach high-performance teams ENTERPRISE ACCOUNT MANAGER, ISOLVED HCM 2023 – 2024

• Combined exceptional sales, communication, and relationship building skills in this fast-paced position

• Worked tirelessly to attain a $1.2M quota, selling payroll solutions and applicant tracking systems

• Successfully managed a book of 400 accounts while upselling and cross-selling to hit all monthly targets LIFE & HEALTH INSURANCE AGENT, BANKER’S LIFE 2017 – 2019

• Skillfully developed and implemented strategic sales initiatives for driving increases in new business growth

• Productively managed client relations to encourage repeat business, sales, and satisfaction

• Consistently ensured operations were in compliance with state regulations and laws

• Worked collaboratively with project management teams and company owner in achieving goals for new customer acquisition

Professional Development

Life & Health Insurance Agent, State of Arizona



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