Hector Gustavo Mogollon

312-***-****

ad4ckd@r.postjobfree.com

Skills

• Daily review of accounts receiving (e-mail, SAP)

• Communicates with consumers and commercial accounts via email and handles phone inquiries

• Effective issue resolution as it relates to the transactional procurement process.

• Good organization skills

• Proficient in Microsoft office skills

• Good communication skills

• Fluent in Spanish

Experience

Newell Brands Distribution November 2018 to Dec. 2023

Collections Specialist

• Contacting customers for payment and root cause analysis and English and Spanish

• Collecting monthly payment on past dues accounts average $2 million.

• Perform system transactions in SAP

• Take accurate notes of each contact for future reference

• Minimum research of accounts

• Giving support to claims department when needed

Johnson Service Group (Newell Brands)

Mailroom Operator

• Provide timely, accurate, secure mail delivery to all departments located in the 3 different buildings at E. Stephenson Street and Exchange Street. To obtain the stated goal, the mailroom will strive to do the following objectives:

a.- All outgoing mail received by the mailroom will continue to be sorted, processed with the exact postage, charged to the proper dept. and sent the same day it was received.

b.- All incoming mail will continue to be sorted accurately and delivered the same day to all the departments.

c.- Three, four mail runs a day of delivery and pickups will continue.

d.- Mailroom procedures must be followed to ensure efficiency and if there are suggestions for improvements in the mailroom, they will be looked at.

e.- Provide “the best” customer service to all the departments going the extra mile, making cost improvement suggestions for the departments. And doing whatever employees need (within reason).

Midwestairbrush August 2018-November 2018

Shipping and receiving - Customer Service

• Process customer orders over the internet

• Maintains inventory, receiving, and prepares orders, and determines best method of shipping

• Serves as purchaser and interacts directly with dealers and distributors

• Responds to questions from new and existing customers

Menards April 2018 – May 2018

Sales Customer service Associate

Manpower (JP Morgan, Chase) Nov. 2017- Dec. 2017

Document Processor

• Process Legal Documents

• Provides assistance to other document processing team members resolving problems relating to forms identification, document grouping, mail extraction and sorting

• Maintains detailed production reports

Infotree Service (Owens Corning) June 2017 – Sep. 2017

Buyer

• Serves as buyer and interacts directly with dealers

• Process orders from SAP system

• Categorize incoming deliveries, tag parts

• Placed items in stores, etc.

• Daily review of open requisitions and issue Purchase orders

• Daily review of purchase orders acknowledgements to ensure correct price, date before receive, (e-mail, SAP)

• Forklift repairs and service calls

• Use purchasing credit cards, reconcile credit card by end of July and August including scanned receipts and statement

Awakening Avatar Enterprises 2006 - 2017

Customer Service Representative / Purchaser

• Serves as purchaser and interacts directly with dealers and distributors using SAP software

• Process purchase orders for over 20,000 products

• Maintains inventory, receiving, and prepares orders, and determines best method of shipping

• Responds to questions from new and existing vendors, stores, customers, and other department personnel regarding error corrections

• Makes recommendation to the business office for weekly expense planning

• Advise webmaster of updates regarding product availability as well as assisting update entries

• Communicates with consumers and commercial accounts via email and handles phone inquiries

• Processes credit card transactions, refunds, and authorizes return merchandise

• Trained sales associates and developed procedure manual

• Good organization skills

• Proficient in Microsoft office skills

• Good communication skills

Education

• Associate degree, 2008

• Economics, 2 years Quito, Ecuador

Contact this candidate