Ashok Kumar Reddy

(Salesforce Technical Lead/Architect)

Phone: +1-903-***-**** Work Authorization: H1B

Email: ad4ck8@r.postjobfree.com Linkedin: linkedin.com/in/ashokgajjala2399

PROFESSIONAL SUMMARY: LWC+ Financial Services Cloud, Experience Cloud, Vlocity

Having 11 Years of IT experience with 9 years of strong experience in design, Development, communities, lightning component development, lightning locker services, classic to lightning migration and deployment of application using Force.com, Apex, Visual force and Cloud Computing based Sales force CRM, customization and development and 2 years in SQL/PLSQL.

Managing the Client Relationship, Creating and Manage Project Plans, Mapping out Business Processes, Supporting People Through Change, Gathering Functional (Business) Requirements, Managing a Team of Technical Staf, Proposing Technical Requirements, Technical Product Confifiguration, User Testing and Training.

Interacts with the Business, Project, Development, Operations, and Service Integration teams to deliver complete technical solutions to our stakeholders and Distribute development tasks to team members and mentor developers towards solution development.

Good experience on configuring security settings by using Profiles, Permission sets, Roles, OWD, Sharing Rules, Manual Sharing, Apex Managed Sharing, View All, Modify All, View All Data and Modify All Data.

Experience on Data migration activities using Apex Data Loader, Import Wizard and Data Export, Salesforce Inspector and Workbench.

Worked on creating Public Groups and Queues as per the requirements.

Worked on Reports, Dashboards and having Good exposure on Lightning Experience.

Experience in Salesforce CRM app development with Sales Cloud, Service Cloud, Experience Cloud/Communities and Force.com at an enterprise level of complexity.

Worked on developing Batch Apex (Asynchronous), Future Methods, Visualforce Pages with Standard/Custom controllers/Extensions and Visual force Components.

Worked on all the areas of Visual force which includes Pagination (with standard Set Controller / Limit and Offset), Wrapper classes and JavaScript.

Experience with DML, SOQL, SOSL, Custom Labels and Custom Settings (List and Hierarchy).

Experience in developing Test Classes to cover the code for Apex Triggers and Apex Classes.

Good Experience on Lightning Design System, Lightning Components and Lightning Apps.

Experience in configuring of Lightning App Builder and Using Lightning Components Bundle for creating Lightning Application (Single Page Application).

Experience in Lightning Web Components, Handle Events, Communicate between Components, and Lightning Data Service on LWC.

Experience in Decorators in Lightning Web Components.

Experience in LWC have callback methods that handle the lifecycle of LWC.

Experience in Lightning Data Service in LWC.

Experience in Lightning Flows, Record Triggered Flows, AutoLunched Flows, Scheduled Flows.

Experience in REST API, Custom REST API, Connected Apps, Remote Site Settings.

Experience in Service cloud Automation (Business Hours, Holidays, web to case, Email to case, Case auto assignment rule, Case auto response rule, case escalation rule).

Experience in Experience Cloud (Customer Community),

Experience in Experience Cloud Builder, Content Management, Administration.

Experience Streaming API, Platform Events, CDC (change data capture).

Experience in Expose Apex Methods to Lightning Web Components.

Experience in Sales Cloud: Solution Design, Lead Management, Account & Contact Management.

Design and develop customer solutions in Omnistudio.

Experience in Financial Services Cloud Data Model, KYC Objects, Financial Profile Objects.

Experience in FSC Relationship Mapping, Grouping Relationships, Client and Group Roll-up Summary.

Experience in FSC Action Plans Enhancements, Action Templates and Document Checklist Items.

Experience in FSC Person Life Events, Business Milestones.

Experience in FSC Relationship Map with ARC (Actional Relationship Center).

Experience in Vlocity OmniScript to design multi Page’s UI in Lightning/outside salesforce.

Experience in Vlocity FlexCard’s to show data with child flexcards.

Experience in Vlocity DataRaptor’s to do serverside data comunications.

Experience in Vlocity in Digital Experience, Service Management.

Experience in Developer Experience with IDX Build tool and IDX Workbench.

Good practice on Salesforce CLI Commands on VS Code.

Experience in Deployments activities using Azure DevOps, GitLab and VS code.

Experience in INTEGRATION using MuleSoft, Dell boomi, Jitterbit, REST API.

EDUCATION

Bachelor’s(Information Technology) in Jawaharlal Nehru Technological University Anantapur 2010.

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

Salesforce Certified Sales Cloud

Salesforce Certified CPQ Specialist

Salesforce Revenue Cloud Consultant

TECHNICAL SKILLS

Salesforce.com & Integration

Salesforce Configuration, User Model, Security Model, Apex, Triggers, Batch Apex, Test Class, SOQL, SOSL, Lightning Design System, REST API, MuleSoft, Jitterbit and Dell boomi

Languages & Web Technologies

Apex, Visualforce, Lightning, LWC, HTML, Java, JavaScript, CSS.

Tools & Technologies

Import Wizard, Data Loader, Inspector, VS Code, Workbench, Data Monster, GitHub, Bitbucket, Change Sets, CI/CD, SourceTree, ANT Migration, Salesforce CLI + SalesforceDX, GitLab, Azure DevOps

Methodologies

Agile Lifecycle, Waterfall, scrum, SDLC.

Salesforce modules

Sales Cloud, Service Cloud, Community Cloud, Financial Services Cloud, FinancialForce, Salesforce CPQ, Revenue Cloud and Tableau CRM

WORK EXPERIENCE

Client : Provident Financial Services, Inc., New Jersey, USA March 2022 to Aug 2023

Platform : Financial Services Cloud, Experience Cloud, Vlocity, Marketing Cloud

Role : Senior Technical Lead/Architect

Responsibilities:

Interacts with the business, requirement analysis, documentation & solution design, involved in development, Operations, and Service Integration teams to deliver complete technical solutions to our stakeholders & Deployment activity using Salesforce CLI, GitLab.

Design & development and Presented the Requirments once Tickets are done

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Involved in building Lightning Web Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.

Worked in Salesforce CRM development with Sales Cloud, Experience Cloud/Communities.

Building comple and Resuable Components in Omnistudio.

Omptimize and improve the overall runtime of Omniscripts, dataRaptors and Vlocity Integration Procedures using best practices.

Worked on Vlocity Omni Script and it’s Input and action components, designing and deployment. Setup and confirgure Omni-Script components.

Created & designed data Raptors Using Vlocity inlucidng data import, data mapping with workbench and JSON Script.

Used HTML and CSS in Vlocity cards and consoles for the design for various medical plans based on County and sate information.

well versed with migration of Omnistudio components using data packs and manage connected Orgs.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

Worked on FSC action plan data model that used to drive the approval happy path. It sets a predefined task list to the application approval process – based on an active action plan template.

Worked on Loan Applicant to Personal Account Functionality.

Worked on Application to Loan, After the application is approved it becomes a loan (Financial Account record), data transfer occurs. FSC Mortgage Data Model data object’s information is transferred to native FSC data objects accordingly. After transfer and data synchronization FSC Mortgage data model records should be deleted as there is no use to it. After transfer and data synchronization FSC Mortgage data model records should be deleted as there is no use to it.

Transferred into Financial Service Cloud as Loan Application get approved

Discarded as unsubmitted application retention policy expires.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.

Responsible for Designing UI/UX according to the business requirments.

Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.

Salesforce API integration protocols, API Design, Gateway (Mule, Mashery,Estio) Gateway Knowledge, API Security and Scalability

Responsible for Data load operations using Force.com Apex Data Loader.

Responsible for setting up web service integrations, Worked with Web Services (REST API's).

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Environment: Financial Services Cloud, Agile Methodology, Vlocity, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Lightning, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, Workflow rules,Java, RESTful & MuleSoft.

Client : CBRE, Austin, Texas June 2021 to Feb 2022

Platform : Sales Cloud, Service Cloud

Role : Senior Technical Lead

Responsibilities:

Worked on various Salesforce.com standard objects like Accounts, Contacts, Content version, Content Document, Content Document Link and Custom Objects like Applications, Reviews, Budgets, Payments, Grant Requirements, Eligibility Quiz, Application Roles etc.

Designed the requirements with business Analyst for Business Users which called Human Centered Design.

Designed, Implemented and deployed the Custom objects, Custom Fields, Validation Rules, Formula fields, Page layouts, Custom tabs, Components.

Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application.

Worked in Salesforce CRM development with Sales Cloud.

Performed SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Worked in different sandboxes for development and testing, and involved in migrating the code to production instance using Change Set.

Involved in building Lightning Web Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

Extensively worked on the lightning web components (LWC).

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.

Worked on defining objects and Field Level Security for different profiles.

Developed Apex Sharing for custom objects to share records.

Product Selection, Bundling and Configuration Rules, Pricing and Discounting, Quote Output Generation, Contracting Process.

Worked on integrations using MuleSoft, Jitterbit with salesforce applications.

Worked with Solution Architect and designed the Best Solutions for implementing new business ideas.

Involved in developing salesforce Lightening Apps, Components, Controllers and Events.

Worked with Security like sharing model, data structures, data modelling, & database schema is required.

Environment: Salesforce.com Unlimited Edition, Apex, Agile Methodology, ETL, Sales Cloud, Salesforce CPQ, Creation of Custom Objects, Custom Tabs, Email Marketing, Triggers, Wave Analytics, Reports, Dashboards, Data Loader, MuleSoft, Jitterbit.

Client : Dell Technologies, Austin, Texas Feb 2020 to June 2021

Platform : FinancialForce, Sales Cloud, Service Cloud

Role : Senior Salesforce Developer

Responsibilities:

Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.

Involved in designing and developing the application as per the customer requirements

Configured the security with profiles, permission sets, roles, OWD, sharing rules and manual sharing and reports and dashboards.

Involved in creating validation rules, workflow rules and approval process for the requirements

Worked on customization by developing Apex Triggers, LWC and Apex Classes

Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.

Involved in building Lightning Web Components to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.

Worked in Salesforce CRM development with Sales Cloud, Service Cloud.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

Extensively worked on the lightning web components (LWC).

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Salesforce API integration protocols, API Design, Gateway (Mule, Mashery,Estio) Gateway Knowledge, API Security and Scalability.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Performed Unit, Integration, Regression and User Acceptance Testing.

Worked on configuration based on business requirements.

worked on integrations using MuleSoft, Jitterbit with salesforce applications.

Involved in deployment process using Salesforce CLI, Gitlab, change sets.

Environment: FinancialForce, Salesforce Cloud, SalesForce.com CRM Application Platform, Salesforce lightning, Apex Language, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, REST API, MuleSoft, VS Code, Sandbox, Production environment.

Client : Dell Technologies, Austin, Texas Sep 2018 to Jan 2020

Platform : Sales Cloud, Experience Cloud

Role : Senior Salesforce Developer

Responsibilities:

Interacted with various Business users to gather requirements and involved in scrum meetings.

Worked on concepts on component/application events for managing the communication between lightning components.

Worked on communities to help internal and external users engaged with salesforce platform.

Experience working on decorators in Lightning web components and gained skills on mapping concept from Aura Components to Lightning Web components.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed reusable Salesforce aura Lightning components.

Created various sharing rules and handled records sharing through Apex sharing for scenarios that could not be handled through declarative development.

Created and deployed several reports for different user profiles based on the need in the organization.

Worked on refactoring the existing code to make sure the code follows salesforce provided core standards.

Worked in Salesforce CRM development with Sales Cloud, Experience Cloud/Communities.

Created Security settings for Roles and Profiles and managed Security Sharing Settings.

Extensive experience writing test classes to achieve 85% code coverage and made sure to include both positive and negative test cases.

Experience building Custom Lightning App Home Pages, App Pages and Record Pages.

Implemented new asynchronous apex triggers to help reducing the apex transaction time.

Created and deployed several reports for different user profiles based on the need in the organization.

Articulated the LWC Experience value proposition for admins, and users.

Strong understanding on data structures to ensure appropriate use of de-duping, loading and exporting tools for bulk data.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Community Cloud, Data Migration, Rest API, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning (Components), Workflow, Approvals, Custom Reports, Dashboards.

Client : PG&E, California, USA March 2018 to July 2018

Platform : Sales Cloud, Service Cloud

Role : Senior Salesforce Developer

Responsibilities:

Requirement Analysis & Documentation

Involved in designing and developing the application as per the customer requirements

Configured the security with profiles, permission sets, roles, OWD, sharing rules and manual sharing

Involved in creating custom object, custom fields, page layouts, record types, Field history tracking, field dependencies and relationships as per the business requirements

Involved in creating validation rules, workflow rules and approval process for the requirements

Developed applications visually using custom-built Lightning components.

Worked on creating reports and dashboards

Worked on Apex Data Loader to perform the operations on bulk records

Worked on customization by developing Apex Triggers, Visualforce components, Visualforce email templates and Apex Classes

Involved in writing test classes to cover the code for apex classes and apex triggers.

Worked in Salesforce CRM development with Sales Cloud, Experience Cloud/Communities.

Involved in using custom labels and custom settings as per the business requirements

Involved in writing batch class to manipulated bulk records

Developed component using Lightning Aura Framework.

Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.

Involved in deployment process using ANT and change sets

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java, Web Services, Sandbox.

Client : Hult, Cambridge, MA, USA Jan 2016 to Feb 2018

Platform : Sales Cloud, Community Cloud

Role : Senior Salesforce Developer

Responsibilities:

Involved in various activities of the project like Information Gathering, analyzing the Information.

Requirement Analysis & Documentation.

Involved in designing and developing the application as per the customer requirements.

Configured the security with profiles, permission sets, roles, OWD, sharing rules and manual sharing

Involved in creating custom object, custom fields, page layouts, record types, Field history tracking, field dependencies and relationships as per the business requirements.

Involved in creating validation rules, workflow rules and approval process for the requirements

Worked on creating reports and dashboards.

Worked on implementing web to lead functionality.

Worked in Salesforce CRM development with Sales Cloud, Experience Cloud/Communities.

Worked on Apex Data Loader to perform the operations on bulk records

Worked on customization by developing Apex Triggers, Visualforce pages, Visualforce components, Visualforce email templates and Apex Classes.

Involved in writing test classes to cover the code for apex classes and apex triggers.

Involved in using custom labels and custom settings as per the business requirements.

Involved in writing batch class to manipulated bulk records.

Involved in deployment process using eclipse and change sets.

Agile Development Methodology was followed for the implementation.

Environment: Sales Cloud, Community Cloud, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, Lightning Data Service, Lightning Flow, Communities, Custom Meta Data, Change sets, Confluence.

Client : Teladoc Health, Inc., Purchase, NY, USA July 2014 to Dec 2015

Platform : Sales Cloud

Role : Salesforce Developer

Responsibilities:

Generated Objects, Fields and Page layouts.

Worked on the Security model using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.

Developed Apex Classes, Triggers and Visual force pages.

Designed and developed Workflow rules / Approval Processes.

Taking part in for data migration process for existing system from/into SalesForce.com.

Involved in Unit Testing and prepared Unit Test case documents.

Participated and given Knowledge Transfer sessions.

Worked in Salesforce CRM development with Sales Cloud.

Migrating code from sandbox to production.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Communicated effectively and make sure that the business problem is solved.

Handled day to day issues related to user administration, various configuration, and customizations for global sales users.

Environment: SFDC platform, Apex Data Loader tool, Reports, Dashboards, Permission sets, Profiles, Sandbox, Formula fields, Testing, Visual Force development, Email Services

Client : Premia - Data migration, Bangalore, India Aug 2012 to June 2014

Platform : SQL, PL/SQL, Oracle 10g

Role : SQL Developer

Responsibilities:

Developed code for Stored Procedures, Functions and Packages to fulfil business requirements.

Developed accurate SQL queries to pulling the data from database table.

Developed procedure, functions, and packages for external validations.

Co-ordinate and participating discussions with on-site programmers or project Managers.

Understand the overall project functionality and giving quick response to the user Queries.

Environment: SQL, PL/SQL, Oracle 10g and SQL Developer.

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