Katie Andrade

*** ******* **, ***** 224-***-****

ad4cix@r.postjobfree.com

I am highly organized. I always take notes and use a series of tools to help myself stay on top of tasks. I am highly dependable; some call me loyal to a fault. My ambitious drive, and creative mind allow me to enter a workplace with a go-to attitude ready to be a part of a winning team. I am self-motivated when executing and completing projects in a timely manner, always meeting the deadline. Other qualities I possess; I am personable, energetic, honest, passionate, driven, and result oriented. I am at my best when working under pressure. I believe in effective communication. My leadership skills set me apart from the rest.

EXPERIENCE

Sales Manager May 2010 - Present

Round Lake Liquors, Round Lake, IL

I started as an entry level cashier, part time in 2010. I needed a position that would allow me to focus on my education simultaneously. I maintain current Vender & Client relationships and identify proactive ways to continue these relationships which in return translate into long term transactional opportunities. I communicate directly with Wine, Spirits & Product venders. I forecast appropriate sales analysis in retail to target buying habits. I oversee all inventory management including sales and purchases. I provide recommendations to owners for oversight. My role is to set the pace and give work directives to sales associates. I perform functions such as selling and merchandising. I provide superior customer service as it is important to create return revenue. I effectively communicate with Illinois Liquor Commission and IDFPR for license renewal / Audits. I am proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors. I have the proven ability to manage customer complaints and resolve issues effectively resulting in a 99% satisfaction rate. I meet and exceed weekly sales goals. I work closely with Owners/ Operators.

Club Coordinator Apr 2008 - May 2010

Fitness 19, LLC, Algonquin, IL

I managed and maintained 50+ employees and personnel records including hiring and firing of fitness club personnel and 1099 Trainers. I maintained IDES files including facilitating interviews with State personnel. I set & implemented directives for sales staff. I provided Superior Customer Service. I performed monthly quarterly and yearly billing cycles/ services pertaining to memberships which included adjusting parameters / variables to ensure the accuracy of billing. I maintained AP/AR. I maintained all collection activities on fitness club memberships and training contracts. . I am proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors. I have the proven ability to manage customer complaints and resolve issues effectively resulting in a 90% satisfaction rate. I meet and exceed weekly sales goals. I worked closely with the Owners / Operators.

OTHER EMPLOYMENT EXPIERANCE

The Plus Group Certified Staffing Professional / Recruiter 2006 – 2008

Advance America Loan Agency / Manager 2004 – 2008

EDUCATION

Associate of Science (A.S.) - Journalism Aug 2010 - Jun 2012

University of Phoenix, Online Phoenix, AZ

My educational goals were to help excel me into a career in public speaking / public relations. Unfortunately, I withdrew. Due to unforeseen circumstances, dealing with Cancer, I was unable to complete. I am one math class shy of completing.

I feel life experiences and hands on skill sets have prepared me to succeed. I am team oriented; results driven and foster a learning attitude.

SKILLS

Expert in: Sales, Customer Service, Scheduling, Accounts Payables, Accounts Receivables, Time Management, Team leadership.

Intermediate in: Microsoft Office Suites, Quick Books

LICENSES & CERTIFICATIONS

Certified Staffing Professional 2008

Illinois - Certificate

HONORS & AWARDS

Spark Plug Award

Advance America

I received this award due to leading my division in new Sales and collections.

VOLUNTEER

Volunteer Feb 2002 - Present

The Chapel

Area food bank. Helping feed the community.

REFERENCES

Available upon request

Contact this candidate