Eder A. Garcia

**** ******** **. ***** *** Vegas

NV, 89081

ad4ci7@r.postjobfree.com

Cell: 702-***-****

l Dedicated customer service manager with 20+ years of experience in customer and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

l Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

High Volume Restaurant

Customer Service Management

Complaint Handling & Resolution

Inventory control

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Asada Mexican Restaurant—North Las Vegas

General Manager

Professional highly skilled and experienced individual with a diverse background in various industries. With a strong focus on budgeting, estimating, and treasury, have a proven track record of successfully managing and optimizing financial resources. Grand Lux Cafe— Las Vegas, NV

04/18-present

08/13 to 04/18

Sr. II Kitchen Manager 08/13 to 4/18

• High volume restaurant experience

• Template for various work group, new menu trainer, responsible for prep lists, scheduling, accurate truck orders, staff reviews and cross training, emphasis on labor and food cost maintain food quality to high standards. Rock and Rita’s— Las Vegas, NV 12/11 to 08/13

Sous Chef, 12/11-08/13

Previous Positions: Line cook, 03/12 to 03/12

l Started as a line cook and got promoted to Sous-chef within two weeks l Responsible for quality control, Inventory, guest satisfaction, menu development, personnel safety Famous Dave’s — Las Vegas, NV 05/08 to 12/11

Manager, 8/09 to 12/11

Previous Positions: Grill Cook, Team Trainer, 05/08 to 08/09 Trained new employees and new managers. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Selected Contributions:

l Introduced training programs that enhanced employee performance and helped build a motivated workforce. l Opened new stores, Raised morale and teambuilding, Nations number 1 restaurant in “IVRS“ surveys, profits and restaurant budgets met with an increase of 12-20 %. Assurance of Quality and consistency of all products. Responsible for schedules, cleanliness, organization, guest relations, executed new promotions to companies satisfactions Long John Silver’s / A&W Restaurants — Las Vegas, NV 06/06 to 08/09 General Store Manager, 02/07 to 08/09

Previous Positions: Assistant Store Manager, 06/06 to 02/07 Promoted to manager position to recruit, train and supervise. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions: l Won “C.H.AM.P.S GUEST SATISFACTION AWARD” for instrumental role in driving THE BEST Guest Satisfaction surveys ranking from #124 in territory to #1 by 2009.

l Reduced staff turnover by 5% in 2009 and elevated store’s guest-satisfaction index from 74% to 96% within one year. Helped the store to turn around from a -32% sales decrease to a 3% profitable store controlling the labor and the food cost.

l Served on special taskforce charged with turning around under-performing stores. Trained 3 General Managers and 6 Team Leaders in five struggling stores, and contributed to significant improvements in guest satisfaction and sales. Burger King — Las Vegas, NV 07/02 to 06/06

Assistant Restaurant Manager, 11/02 to 06/06

Previous Positions: Team Leader, Cashier 07/02 to 11/02 Started as a cashier, was promoted to a team leader and later to the assistant manager position. Selected Contributions: l Responsible for inventory, schedules, new hire paper work and maintaining great customer satisfaction. Education and Training

Clark High School — Las Vegas, NV 09/98 to 06/02

Training: Completed numerous courses in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.