SUSANNE PLUMLEY

AX Lead Travel Counselor

Hotel Front Desk Agent

CONTACT

PHONE:

949-***-****

WEBSITE:

https://www.linkedin.com/in/susanne-plumley-3a358615/

EMAIL:

ad4ci1@r.postjobfree.com

ADDRESS:

26562 Camino de Vista

San Juan Capistrano, CA 92675

EDUCATION

USC LOS ANGELES CA

3.8 GPA

Bachelor of Arts in the German Language

WORK EXPERIENCE

AMERICAN EXPRESS TRAVEL

Orange CA

SEP 2003 – OCT 2010

A continuation of my 20-+ years in the travel and service industry by overseeing every facet of travel for AX Platinum and Centurion clients. Airline tickets using Sabre GDS, tours both private and group around the world, independent itineraries with air, rail, car, hotels, guides, and 5 star cruise lines, etc. Face to face with clients in a walk-in office.

ALTOUR AMERICAN EXPRESS TRAVEL

Oct 2010 – Mar 2015

Newport Beach CA

See above. Same responsibilities as previous office. Altour purchased several AX offices and moved us to a new location.

TRAVEL TEAM AMERICAN EXPRESS TRAVEL

Mar 2015 – April 2020

Tampa FL

Orange County CA work from home

See above responsibilities. Continued with AX Specialist bookings and high-end travel arrangements.

Laid off due to Covid19 in April of 2020

PACIFIC EDGE HOTEL LAGUNA BEACH

Sep 2021 - Mar 2023

Laguna Beach CA

Front Desk Agent

THE RANCH AT LAGUNA BEACH RESORT

Mar 2023 – Present

Laguna Beach CA

Guest Services Front Desk

SKILLS

Well traveled around the world

Excellent verbal and written communication skills

German speaking

Demonstrate a thorough understanding of required responsibilities

Manage my time efficiently

Strive for client satisfaction and top notch customer service

Enjoy face to face interaction with clients

Extreme attention to detail

Work well with colleagues and management

Strong sense of duties expected

Proficient at HMS hotel operation and Opera hotel systems

Register guests into the Opera system, verifying reservation, address, and credit information. Accept payment for guests’ accounts both at the time of registration and at checkout.

Maintain a house bank

Keep track of which rooms are out of order or available

Work efficiently with maintenance and housekeeping

Extensive experience with high end travel incl 5 star cruising

Contact this candidate