Front Desk Agent
Resume:
SUSANNE PLUMLEY
AX Lead Travel Counselor
Hotel Front Desk Agent
CONTACT
PHONE:
WEBSITE:
https://www.linkedin.com/in/susanne-plumley-3a358615/
EMAIL:
*******.*******@*****.***
ADDRESS:
26562 Camino de Vista
San Juan Capistrano, CA 92675
EDUCATION
USC LOS ANGELES CA
3.8 GPA
Bachelor of Arts in the German Language
WORK EXPERIENCE
AMERICAN EXPRESS TRAVEL
Orange CA
SEP 2003 – OCT 2010
A continuation of my 20-+ years in the travel and service industry by overseeing every facet of travel for AX Platinum and Centurion clients. Airline tickets using Sabre GDS, tours both private and group around the world, independent itineraries with air, rail, car, hotels, guides, and 5 star cruise lines, etc. Face to face with clients in a walk-in office.
ALTOUR AMERICAN EXPRESS TRAVEL
Oct 2010 – Mar 2015
Newport Beach CA
See above. Same responsibilities as previous office. Altour purchased several AX offices and moved us to a new location.
TRAVEL TEAM AMERICAN EXPRESS TRAVEL
Mar 2015 – April 2020
Tampa FL
Orange County CA work from home
See above responsibilities. Continued with AX Specialist bookings and high-end travel arrangements.
Laid off due to Covid19 in April of 2020
PACIFIC EDGE HOTEL LAGUNA BEACH
Sep 2021 - Mar 2023
Laguna Beach CA
Front Desk Agent
THE RANCH AT LAGUNA BEACH RESORT
Mar 2023 – Present
Laguna Beach CA
Guest Services Front Desk
SKILLS
Well traveled around the world
Excellent verbal and written communication skills
German speaking
Demonstrate a thorough understanding of required responsibilities
Manage my time efficiently
Strive for client satisfaction and top notch customer service
Enjoy face to face interaction with clients
Extreme attention to detail
Work well with colleagues and management
Strong sense of duties expected
Proficient at HMS hotel operation and Opera hotel systems
Register guests into the Opera system, verifying reservation, address, and credit information. Accept payment for guests’ accounts both at the time of registration and at checkout.
Maintain a house bank
Keep track of which rooms are out of order or available
Work efficiently with maintenance and housekeeping
Extensive experience with high end travel incl 5 star cruising
Contact this candidate