Marlene Harrison

League City, TX ***** ad4ch3@r.postjobfree.com

832-***-****

Professional Summary

Efficient Customer Service Professional with over 10 years experience in a call center setting. Handle 100+ calls daily resolving client issues quickly. Provide clear communication in a clear voice.

Qualifications

Customer Service

Medical Coverage

Quality Control

Collections

High volume

Inbound/Outbound

Payments

Financial

Experience

Provider Services/Member Services 03/2018-12/2023

Anthem Blue Cross Blue Shield Medicaid & Medicare Houston, TX

• Responsible for taking high volume inbound calls from members and providers. Pertaining to claims and Medicaid Services.

• Resolved member issues and inquiries with member information in system.

• Assisted provider to let know if claim approved and if denied gave reason why.

Telephone Collector 1/2014-01/2018

Stewart Landing Services Company Houston, TX

• Answered inbound calls promptly and efficiently.

• Maintained FDCPA.

• Compliance, Quality Assurance Services

• High volume outbound calls and processes, mortgage loan payments.

Telephone Collector 5/2010-06/2012

NCO Financial Systems Houston, TX

• Responsible for taking high volume inbound and outbound dialer calls.

• Arranged payments for settlements and non-settlement balances for the Texas department of transportation Georgia State Toll Authority.

Education

High School Diploma

Carver High School Columbus, Georgia

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