Jessica M. Britton

Customer Service Team Leader

414-***-**** ad4cgq@r.postjobfree.com linkedin.com/in/Jessica-williams-bb6753a7

Versatile professional with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

EXPERTISE

Revenue Growth

Project Management

Operational Efficiency

Customer Relations

Process Improvement

Team Leadership

Budgeting & Cost Control

Organization & Recordkeeping

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE ASSOCIATE- Barnes/Assoc. Springs

Manage daily details of customers accounts, logistics, order entry, inventory, and solving customer concerns.

Working with production, shipping, and accounting.

Oversee daily operational, administrative, and logistical support to ensure customer satisfaction and retention. Review repeated issues within operations and business management to solve problems and improve company outcomes. Monitor and report on trends in customer interaction for top tier customers.

CUSTOMER SERVICE COORDINATOR – Greif Jul. 2016 - Present

Manage daily details of the client service team, including scheduling, payroll, benefits management, and training. Oversee daily operational, administrative, and logistical support to ensure customer satisfaction and retention. Review repeated issues within operations and business management to solve problems and improve company outcomes. Monitor and report on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

Skillfully reorganized ways for the team to continue to be proactive during overbooked backlog as well as established customer service spreadsheets to give affirmation and keep customer updates, resulting in customer satisfaction and team efficiency.

Effectively partnered with the floor team on customer inventory issues, leading to a delighted customer and revenue earned.

Successfully handle multiple projects simultaneously while coordinating with other departments to confirm deadlines are met.

GENERAL MANAGER – Cousins Subs Aug. 2011 - Jul 2016

Provided strong leadership in the establishment and execution of short-term and long-term goals for the business. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Analyzed financials to determine budgeting and staffing requirements, ensuring profit margins were maintained.

Improved employee morale through pay raises, valuably partnering with the owner to identify and cut unneeded costs.

Established processes for inventory management, certifying products ordered accordingly to save money and maximize profits.

CUSTOMER SERVICE REPRESENTATIVE – U-Haul Oct. 2008 - Sept. 2010

Provided customers with rental quotes and took reservations for vehicles and storage units in accordance with company policies and procedures. Upheld a clean, safe, and well-organized work environment to promote efficiency and productivity. Identified and implement opportunities for improvement on multiple levels while evaluating problems, and resolving issues affecting employees, customers, and company

Productively handled a situation with unhappy customers and long wait lines by concurrently working 2 computes to get rentals and products sold, resulting in revenue for the company and satisfied customers.

EDUCATION

Administrative Professional Associates Degree – Milwaukee Area Technical College

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