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Customer Service Project Coordinator

Location:
Whitby, ON, Canada
Posted:
March 14, 2024

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Resume:

Sophia Hyacinth Joseph

Raj

Whitby, ON L*R*N* 416-***-**** ad4cgm@r.postjobfree.com

PROFESSIONAL

SUMMARY

Goal-oriented technical recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing projects. SKILLS

• Microsoft Office

• Good listening skills

• Decision Making

• Active Listening

• Customer Service

• Flexible & Adaptable

• Collaboration

• Teambuilding

• Leadership

• Self-motivated professional

WORK HISTORY

TECHNICAL RECRUITING SPECIALIST 09/2022 to CURRENT Brydon Gama Whitby, Ontario

• Understanding the requirement and learning the needs of the technical competencies required for the candidate.

• Evaluated strengths and weaknesses of candidates through effective screening processes.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

• Managed Application Tracking System(ATS),Recruiter Lite(Linkedin),Indeed, BGV and other operational tasks.

• Operated and maintained candidate management systems.

• Developed recruiting strategies to identify qualified candidates and build network.

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

• Facilitated new employee orientations to foster positive team attitude.

• This is a part time commission based role.

• We use LinkedIn recruiter lite for headhunting.

• Hiring Java,springboots,C#,DevOps,Azure architect,AWS architect. COORDINATOR OF ADMNISTRATION SERVICE 09/2023 to

11/2023

Hillsdale Terraces -Long term care Home Oshawa

• Planning, organizing, and supervising the delivery of care to residential patients

• Posting Job opening for nurses across homes in the region and posting internal jobs (shift based) within the home.

• Hosting interviews and involved in selection process. Based on seniority and other criteria’s, finalizing the applicants.

• Planning and approving leaves for the nurses.

• Co-ordinating with Scheduling team to ensure there is enough resource availability for proving care to residents.

• Organizing vaccine camps.

• Hosting investigation meeting on issues raised and issuing disciplinary warning letters.

• Tracking of absentees and following up on their well-being. HR ADMINISTRATIVE ASSISTANT 12/2022 to 12/2022

Durham District School board Whitby

• Scheduled interview and performed security checks.

• Handled referral checks

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Assisted with meetings and presentations within company. CUSTOMER SERVICE AGENT 02/2021 to 08/2022

Sitel Canada, ON

• Resolve customer inquiries by phone or email

• Learn and utilize specific software tools and problem-solving strategies to resolve customer issues

• Learn and utilize specific software tools and problem-solving strategies to continuously improve processes

• Communicate with customers experiencing difficulties to determine and document problems

experienced

RECRUITER INTERN 09/2020 to 10/2020

Gaotek Canada

• Evaluated strengths and weaknesses of candidates through effective screening processes.

• Operated and maintained applicant tracking and candidate management systems.

• Developed recruiting strategies to identify qualified candidates and build network.

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates RECRUITER,SENIOR EXECUTIVE 04/2012 to 05/2019

HCL Technologies Ltd India

• Responsible for full life cycle recruitment from sourcing,screening, and selection to negotiation offer and close.

• Leading initial consultation with hiring project managers on requisition definition and potential sourcing strategies on each roles.

• Developing expertise in understanding the client requirement and staffing needs.

• Sourced high-quality talent,built networks to find qualified passive candidates and developed a pool of qualified candidates in advance of need.

• Effectively screening a counseling internal applicants and managing the internal applicant process.

• Build and maintained networks of potential candidates through proactive market research.

• Maintaining detailed accountability for the entire recruiting process as defined by the client.

• Leading the candidate through the hiring process to ensure a positive experience and coach each candidate appropriately at every stage of the hiring process.

• Leveraged online recruiting resources to identify and recruit the best candidates and participated in the development of creative and cost effective sourcing strategies.

• Recommend appropriate trainings based on current market availability.

• Provided talent acquistion support for TelePacific, Shire Pharmaceuticals, World Bank Group,USAA bank and Enterprise System Integration LOB Clients

• Hired hardware and software technical candidates through LinkedIn,Monster,Naukri,Timesjob networking tools.

• Hired Java J2EE,spring

boots,Azure,Hadoop,AWS,Python,C++,C#,asp.net,oracle,SQL skills PROGRAMMER ANALYST,PROJECT COORDINATOR 01/2011 to

04/2012

Cognizant Technology Services India

• Kept projects on schedule by managing deadlines and adjusting workflows.

• Coordinated presentations for customers and project members to detail project scope, progress and results.

• Tracked hours and expenses to keep project on task and within budgetary parameters.

• Collaborated with project leaders to comply with accounting needs for project maintenance requirements.

• Arranged events by overseeing logistics, budgets, venue selection and activity planning.

• Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.

• Checked compliance of company safety plan and delivered recommendations to address regulatory issues.

• Reported regularly to managers on project budget, progress and technical problems.

• Maintained open communication by presenting regular updates on project status to customers.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

PROGRAMMER-TRAINEE-PROJECT COORDINATOR 06/2008 to

01/2011

Satyam Computer Services Ltd India

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

• Worked in Unix OS with command skills

• Resolved issues and escalated problems with knowledgeable support and quality service.

• Maintained open communication by presenting regular updates on project status to customers.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Worked flexible hours; night, weekend, and holiday shifts.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Adhered to General Electric client policies and achieved 100% complaince

EDUCATION

Bachelor of Science Computer Application 04/2008

. Holy Cross College, Trichy,India



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