Summary

I am looking for a challenging job with a rapidly growing

organization that can provide me with a range of goals and job objectives within a call center contemporary and economical business setting.

Education

Nosa

Safety Representative Course. (SHE Rep

Accredited Certificate)

- 29-02-2016

Havatec

Office administration Certificate

- 14-10-2010

Production Management Institute

Stock Controlling

Management/Wholesale and Retail

Distribution NQF 2

- 10-14-2009

Quest

Data Capture-Microsoft Office-Access

and Excel

- 13-04-2006

White Stone College

National Senior Certificate

- 12-2014

Experience

Anova Sophia town Clinic

Community Health Worker

2019 - 2020

•Helping people understand their health condition(s) and Nompumelelo Primrose

Mazibuko

065-***-****

mpumeprimrose01@gmail.

com

84 St Frusquin Street

Malvern,Johannesburg,

2094

Skills

Personal:

•Effective communication skills

•Value and Integrity and Batho

Pele Principles

•Attention to detail and quality

focused

•Decision making and Conflict

resolution

•Administrative skills

•Operations Management

•Project Management skills

•Strategic Planning

•Business Planning

•Business Development

•Technical expertise

develop strategies to improve their health and well being

•Helping to build understanding and social capital to support healthier behaviors and lifestyle choices

•Delivering health information using culturally appropriate terms and concepts

•Linking people to health care/social service resources

•Providing informal counseling, support and follow-up as needed with patients

Bartlett Construction

She Representative Management /First

Aider & Firefighter

2018 - 2019

•Review the effectiveness of health and safety measures in the workspace for which he/she was appointed;

•Identify potential hazards in the workplace;

•Examine the causes of incidents;

•Investigate employee complaints regarding health and safety;

•Make representations to the employer regarding health and safety, and if successful, to an inspector;

•Accompany inspectors on inspections and participate in consultations with the inspectors;

Ice Bodies Pty Ltd

Data Capture (Excel & SAP)

- 2018

•Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

•Type in data provided directly from customers

•Create spreadsheets with large numbers of figures without mistakes

•Verify data by comparing it to source documents

•Update existing data

•Team-building skills

•Good negotiation skills

•Empathetic

•Competence

•Office Practice

•Diversity Management

Proficient in:

•Java

•Microsoft word

•Excel

•PowerPoint

•Microsoft Outlook

•FreshDesk and Clarity

•Access

Google Drive:

•Sheet

•Docs

•Slides

•Forms

Languages

English

Interest

Reading, Writing & Current Affairs

Others

Nationality: South African

Identity Number:

831**********

Gender: Female

Drivers licence: C1

Health Status: Medically fit

•Retrieve data from the database or electronic files as requested

•Perform regular backups to ensure data preservation

•Sort and organize paperwork after entering data to ensure it is not lost

Rock Fast Construction

Office Clerk

- 2015-03-07

•Maintain files and records so they remain updated and easily accessible

•Sort and distribute incoming mail and prepare outgoing mail

(envelopes, packages, etc.)

•Answer the phone to take messages or redirect calls to appropriate colleagues

•Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.

•Undertake basic bookkeeping tasks and issue invoices, checks etc.

•Take minutes of meetings and dictations

•Assist in office management and organization procedures MTN South Africa Call Center

(Inbound and Out bound)

Call Centre Agent

11-2013 - 30-11-2014

•Manage large amounts of inbound and outbound calls in a timely manner

•Follow communication “scripts” when handling different topics

•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

•Seize opportunities to upsell products when they arise

•Build sustainable relationships and engage customers by References

Available upon request

taking the extra mile

•Keep records of all conversations in our call center database in a comprehensible way

•Frequently attend educational seminars to improve knowledge and performance level

•Meet personal/team qualitative and quantitative targets Midrand Graduate Institute (6

MonthsTemp)

Collection Clerk

- 25-01-2012

•Creating and maintaining credit history files

•Analyzing and assessing the creditworthiness of

account/client using external credit risk management tools/reports

•Supporting the collection efforts/calls for accounts receivable portfolio

•Documenting daily collections activity

•Researching account disputes and billing discrepancies

•Performing account/payment reconciliations

•Responding to credit inquiries from external and internal clients

Cedar Biz (6 months Temp)

Office Administrator

- 03-2011

•Coordinate office activities and operations to secure efficiency and compliance to company policies

•Supervise administrative staff and divide responsibilities to ensure performance

•Manage agendas/travel arrangements/appointments etc. for the upper management

•Manage phone calls and correspondence (e-mail, letters, packages etc.)

•Support budgeting and bookkeeping procedures

•Create and update records and databases with personnel, financial and other data

Global Telemarketing Service

Data Capture/Office Administrator

- 06-2010

•Coordinating office activities and operations to secure efficiency and compliance to company policies

•Supervising administrative staff and dividing responsibilities to ensure performance

•Keep stock of office supplies and place orders when necessary

•Track stocks of office supplies and place orders when necessary

•Submit timely reports and prepare presentations/proposals as assigned

•Assist colleagues whenever necessary

Capacity (Contract)

Stock Controller

03-2007 - 01-2009

•Replenishment Assisting in Solving Problem.

•Parker.

•Data Capture

Contact this candidate