Jennifer Tincher

Work at Home Associates Virtual CSR

Douglasville, GA 30135

ad4cfe@r.postjobfree.com

470-***-****

Seeking any form of employment in these very serious times of Covid-19. The ideal company I’m looking for has no interested in sales i prefer a position at home due to the virus. The fact is I have years of experience in numerous fields of business including seminar assistant used car dealer continue education instructor expert in the Cogent Finger Printing System Commercial lines for Fleet and Cargo Bonds also current with years of computer experience. The work force in todays times are in a new way of running their business causing an abrupt change on procedures and policy practices. I’ve established an office within my home giving a work force environment to continue a service of professionalism with ethical and moral aptitude for your company and adjusting to the changing world we live in.

Thank you,

Jennifer Tincher

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

State Farm Mutual Automobile Insurance Company - Douglasville, GA May 2011 to November 2015

State Farm Customer Service Associate Billing Endorsements Outside Finance with third party processing Phones Rewrite New Old Business

Customer Service Representative

State Farm Mutual Automobile Insurance Company - Carrollton, GA January 2010 to November 2015

Customer Service Representative

Customer Service Front Desk Coordinator

King & French Insurance Agency, INC - Douglasville, GA June 2009 to December 2009

Customer Service Policy Management

Customer Service

Ron Widener & Associates - Lithia Springs, GA

July 2007 to June 2009

Front Office Customer Service Associate

Office Manager Associated Agent

Abbey Insurance - Douglasville, GA

May 2003 to June 2006

Office Manager Customer Service Specialist

Customer Service Representative

Assurance America - College Park, GA

January 2001 to June 2003

Sub Agent CSR Office Manager and Sales Associate

Corporate Communications Intern

Acceptance Insurance - Austell, GA

January 1999 to April 2001

Corporate Underwriting

Customer Service Associate

South States Insurance Agency - Roswell, GA

June 1995 to January 1998

Customer Service Sales

Education

High school diploma or GED

Conroe Comprehensive High School - Conroe, TX

1989

Skills

• 10 Key, Multi-Phone Lines, Data Entry Widows 98, Windows Xp Hp Imaging, Word Perfect On Several Different Levels, Microsoft Word Professional, Policy Changes By Company & Customers, Write New Business Prepare And Complete Applications, Re-Writes And Running The Front Office With All Clerical Administration Duties That Will Need To Be Done on a Daily Basis with daily Uploading of Policies & Running Underwriting Memos To Customers For Suspense Information, Reports For Agency Monthly Statements, Cancellation Processing, Accu-Auto Software Uploads For quotes, Also Microsoft Office 97, Accounts Payable And Accounts Receivable, Daily Bank Deposits And I Also Have The Capability To Run A 3 Person Office By Myself Specified Skills In Aoa Nationwide Software With All Nationwide Websites And Software Such As Victoria Software Sites, Progressive Software, Travelers, Foremost, Mendota, Infinity, Farmers, Hartford, Southern Insurance Underwrites, Assurance America, American Century, Southern General, Dairyland (Patriot General), Bristol West, AIG, & More Administration Duties Daily Are As Follows Remitted Reporting Daily Deposits With Daily Downloads For Non-Nationwide And Nationwide Standard And Non- Standard, WinAA, Alpha 4, Doris Management Systems, Daily Downloads, monthly renewal letter for Solicitation each Month, Monthly Renewal Reports to keep record of business retention etc.

• Administrative Experience

Certifications and Licenses

Personal Lines Insurance Certification

June 1994 to January 2016

Sub Agent licensed - Personal Lines - Commercial Lines Assessments

Verbal Communication — Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Call Center Customer Service — Proficient

September 2019

Applying customer service skills in a call center setting. Full results: Proficient

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Completed

June 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Customer Service — Familiar

October 2020

Identifying and resolving common customer issues

Full results: Familiar

Sales Skills — Completed

October 2020

Influencing and negotiating with customers

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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