Johana Sanchez

714-***-****

ad4cev@r.postjobfree.com

Objective

Seeking new and challenging career experiences, as well as professional growth.

EXPERIENCE

Jack in the Box, Stanton -Kitchen/Cashier

May 2014-January 2015

● Present customers with promotional or new sales menu items.

● Collaborate and partner up with co-workers to provide excellent and quick service while maintaining order accuracy.

● Ensuring proper cooking time to provide the best quality possible.

● Time management to be front and back desk making sure to always have the needed products and equipment.

Ross Dress For Less, Cypress- Warehouse/Fitting Room/Cashier June 2018-December 2019

● Receive and unpack new merchandise to put tags on all types of receiving products.

● Collaborate and partner up with co-workers to divide boxes of merchandise among us and work as a team.

● Help customers count the clothing they wanted to try on.

● Ensure that customers went in and out with the same amount of clothing, to prevent stealing.

● Taking off sensors off the product when needed. (Once the product was bought)

● Providing efficient customer service answering questions, giving directions to different aisles.

AMHome Delivery, Pico Rivera- Secretary Office/Call Center January 2020-March 2020(Due to pandemic)

● Answer phone calls, identify customers and give out information of delivery or send out delivery of orders.

● Ensure orders were accurate before sending out for delivery to keep customers satisfied.

● Help customers with different questions about their order and transfer them to the right departments.

Prospera Financial Service, Anaheim- Teller

August 2020-March 2022

● Meet and greet customers when walking in.

● Following proper steps to cash checks. Check validity of every check.

● Cash handling and mathematics.

● Computer knowledge.

● Ensure understanding of and adherence to all operating policies.

(Opening and closing procedures, clearing adjustments)

● Written and verbal communication for Spanish speaking customers.

● Attention to detail meeting customer needs for different transactions.

● Taking proper steps to accept and send out wire transfers within limits and approvals.

● Responding to customer issues or complaints and giving helpful solutions.

● Help making payments to loans, create and print money orders, recharge for cellphones for call to different countries.

● Accurate cash transactions to ensure end of day balancing for my own box and also the vault. (Send out email in case of any out or overage to leave work)

Progistics Distribution INC, Moreno Valley -Warehouse Shipping & Receiving Lead

July 2022 - Current

● In charge to receive all inbounds in warehouse. Ensuring all outbounds are sent out correctly.

● Ensure all incoming and outgoing orders are complete and correct.

● Label all types of orders.

● Dispatching truck drivers with the accurate documents filled out for each order. (In and out)

● Ensure all emails are read for any updates, instructions, questions, etc. and responded when needed.

● In charge of the area where all orders are incomplete, returned items, or canceled. Constantly checking for any emails regarding each order. Skills

● Proficient in Spanish. (Oral and written)

● Microsoft office. (Excel, Word, Outlook, Gmail, etc.)

● Presentation and communication.

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