Robelean Harrell

Houston, TX *****

346-***-****

ad4cek@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful [Job Title] offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. High-energy [Job Title] successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient [Job Title] trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Skills

Staff Evaluations

Staff Scheduling

Cleaning Practices

Department Coordination

Employee Evaluations

Experience

April 2017 - Current

Toyota Center - Houston, TX

Cleaning Crew Supervisor

Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.

Developed and implemented procedures for maintaining cleanliness of designated areas.

Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.

Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.

Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.

Monitored team morale and addressed any issues or concerns in a timely manner.

Coordinated with vendors for ordering supplies as needed.

Maintained records of work schedules, attendance, payroll information. for each employee.

January 2006 - April 2016

Capitol One - Houston, TX

Customer Service Representative

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education and Training

May 1994

Worthing High School Houston, TX

High School Diploma

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