Keisha Michelle Deskins-Snead

(Local to Richmond, VA)

Summary:

The below skills make me a great fit for any company that I encounter. Please see below my Experiences and Knowledge.

An Excellent Professional with over 17 Extensive years of Experience performing Data Entry, Administrative, and Quality Assurance tasks within various industries.

Reporting and Analytics

Monitored, and worked a 160 Files Pipeline for 3 different Mortgage Lenders (ONQ Financial, AnnieMac Mortgage and Virginia Department Housing Authority-VDHA)

Experienced in setting up portal accounts for all Contractors, Borrowers and Lenders

Ensured phone calls were made to Title Companies and County Offices to Collect Documents and/or get information on Building Permit Verifications

Reviewed all Documents for Correct Spelling & Verbiage, Signatures & Dates, Loan Amounts, Draw Amounts, Interest Rates and Correct Names and Addresses

Prepared and sent documents for recording and funding.

Experienced in acquiring and Uploading Required Documentation

Adhering to Training Courses and completing them when assigned

Performed stacking loan docs via (hardcopy & electronic)

Experienced in Imaging & Copying documents using company naming conventions.

Working on various Projects Daily and Special Spreadsheets.

Education:

George C Marshall, Falls Church, VA, Graduated June 1996

Virginia State University, Petersburg, VA (3 years Completed)

Professional Experience:

Citizens Bank-Glen Allen, VA Oct 23-Jan 24

Business Support Specialist 1

Review and update procedures

Ingest procedures withing the new automation system (One View)

Merge procedures from the Share Drive into the SharePoint System

Assist with the Business Line Updates

Send editable copies to Business Line Owners to edit their Recurring and Mid-Cycle Reviews

Reporting and Analytics

Support for colleague engagement activities

Maintaining the Tracker of Procedures with updates daily.

Organizing the Tracker for Audit Purposes

Checking and Answering emails from management and Business Line Owners

Land Gorilla-California

Draw Support Administrator Jul 21 – Dec 22

Monitored, and worked a 160 Files Pipeline for 3 different Mortgage Lenders (ONQ Financial, AnnieMac Mortgage and Virginia Department Housing Authority-VDHA)

Conducted Welcome Calls for new monthly files for each Lender.

Set Weekly Goals and they were Met Weekly

Processed Draw Payments for Builders and Borrowers for New Construction Homes

Set up portal accounts for all Contractors, Borrowers and Lenders

Sent emails to Lenders (who were clients) with information and Status Updates on files.

Submitting Draws for payment to the Lenders after the Process review was done to get the Lender to pay the Contractor.

Phone Calls were made to Title Companies and County Offices to Collect Documents and/or get information on Building Permit Verifications

Ordered Progress Inspections and Title Endorsement/Updates on each file when a Draw was submitted/created.

Reviewed Progress Inspections to determine what work had been Completed on Different files.

Reviewed Title Endorsements and Updates to determine that there were no liens on the new property that was being built.

Reviewed all Documents for Correct Spelling & Verbiage, Signatures & Dates, Loan Amounts, Draw Amounts, Interest Rates and Correct Names and Addresses

Checking and responding to emails either same day or a 24-hour turnaround and working between 50-150 emails daily

First Title & Escrow, Inc.- Midlothian, VA Jul 20 – Jun 21

Post-Closing Specialist

Open and Check in FedEx Packages and track them in FT web system as

“Loan Closed and Package Received (The Company is not Paperless) Verify all documents are correct and are ready to record.

Prepare and Send documents for recording and funding.

Monitor Files and Escalate with Lenders when waiting on Funding Approval

Verify all requests from the Lenders that have been fulfilled, so the file can be properly funded (disbursed), filed, funded, and recorded.

Monitor files that have already closed to see when we should review the closing packages.

Sending emails to the lenders/brokers/sellers and attorneys all the stipulations and document requests to get sent back to me in a timely manner.

Sending documents via email to borrowers that were not signed and/or incorrect at closing and monitoring their proper return.

Manage emailing to complete Client Requests

Reviewing and Post Closing HUD-1 Settlement Statements and Real Estate Closing Documents

Answering Phones for Sellers, Lenders, Attorneys and Borrowers. Assisting them with Post Closing questions and/or directing them to the Processor who is working their files (I.E. Purchases and Refinances)

Answering the door for FedEx, UPS, Sellers, Notaries and Borrowers (Due to our office being closed for COVID)

Write and Pull Reports, Correspondences and Memos

Works with Internal Departments and Company Clients

BWW Law Group, LLC - Richmond, VA Apr 19 – May 20

VA Mortgage Referral Specialist

Manage Referrals referred by Clients.

Follow-Up with Attorneys with requests made to Clients that are needed to Continue with Foreclosure

Execute various Searches and monitor timelines.

Acquire and Upload Required Documentation

Organize and Respond in a timely fashion to emails sent by management and attorneys on Cases (Files) needing immediate attention.

Working in conjunction with Attorneys to ensure Cases (Files) are accurate, detailed, and complete.

Review Referrals and Restarts daily for Clients that we are assigned and ones in our pipeline.

Adhering to Training Courses and completing them when assigned

Clearing steps daily that are due for various Clients in three different systems, sometimes twice a day.

Livewell Financial, Richmond, VA Jan 18 – Jan 19

Post-Closing Administrator/Servicing Liaison

Stacking loan docs via (hardcopy & electronic)

Daily mail intake & distribution as received from USPS, FEDEX, UPS and other Shipping Entities

Image & Copy documents using company naming conventions.

Special Projects for Management

Reviewing and QC Reverse Mortgage Loans that are over 98% MCA Monthly

Scanned Notes & Documents in the appropriate sections

Helping the Servicing Department Research the Necessary Documents to Appropriate Departments

Respond to Emails to Title Companies, Bank of America, Celink, Originators, Lenders, Settlement Agents, Business Partners, Brokers, Attorneys and Foreclosure Processors requesting.

Documents and answering back to Client and Lender Questions

Creating Blank SOMA, Checking MERS System and Ordering MICS for 90 plus loans every month.

Filing Hard Copies in File Cabinets and Drawers Monthly

Review Documents for Accuracy on Reverse Mortgage Loans

SunTrust Bank, Richmond, VA Nov 08 – Sep 17

Mortgage Loan Specialist

Reviewed Conventional Loans for Purchase, Refinance, Escrow Construction-Permanent & Employee Loans.

Working on various Projects Daily and Special Spreadsheets

Examines and Reviewing Loans for Accuracy & Completeness

Worked in and used MSP & MERS systems daily.

Worked with the Quality Control Team (IQR) on Second Level Reviews/Loans

Cross-Trained daily loans with off-shore 10% to 15% QC Reviews/Loans

Maintaining Compliance to SunTrust Loan Processing Guidelines

Served As A Team Leader for Management Contests & Loan Review Assignments

Communicated with Settlement Agents, Title Companies, Attorneys,

Closers, Processors, Underwriters, & Internal and External Service Providers to Obtain missing Documents.

Successfully Completed Assigned Management Special Projects & Pilots

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