Jarrod Morgan Pollard ***** Salemtown Drive Woodbridge, VA 22192

419-***-**** ad4cdq@r.postjobfree.com LinkedIn

Professional Summary

Growth-focused and dedicated professional with experience in increasing Google reviews by capturing more positive feedback from valued clients. Capable of conducting detailed research on customer insights and requirements for customer success. Eager to deliver exceptional customer experiences and ensure seamless coordination between marketing and sales functions. Strong communicator, problem-solver, and leader; equipped with skills in building strong, long-term relationships with clients/teams/vendors and achieving creative excellence. Areas of Expertise

Campaign Execution

Business Development

Customer Service & Support

Career Experience

Sales Outreach

Relationship Building

Recordkeeping & Documentation

Astute Communication

Leadership & Teamwork

Emotional Intelligence

Bond Law, PLLC Washington, DC 2014 – 2024

Business Development Specialist and Personal Injury Portfolio Case Manager

Supervise lucrative personal injury portfolio by creating demand packages, pleadings, and motions. Carry out PACER research for issue spotting. Advocate on behalf of clients before insurance companies and courts with the client’s best interests in mind to deliver to them maximum value. Utilize Filevine for efficient law firm management and Salesforce/Levitate for client relationship management and business development. Interact with clients to settle their case at maximum value.

● Enhanced number of positive Google reviews.

● Leveraged a solid foundation in emotional intelligence and relationship building to foster trust with clients.

● Applied effective operational strategies to generate revenue and developed a streamlined database system to facilitate case management.

Additional Experience

Research Associate, American Bridge 21st Century Super PAC, Washington, DC, 2013 – 2014 Research Analyst, IMS Research, Washington, DC, 2012, Ecosystems, McLean, VA, 2013 Prospect Researcher, Best Buddies International, Washington, DC, 2012 – 2013 Campaign Manager, Janie Strauss for School Board, McLean, VA, 2011 Community Organizer, Service Employees International Union (SEIU), Akron, OH, 2011 Research Assistant, Ohio Democratic Party Research Department, Columbus, OH, 2010 Nurtured strong vendor partnerships to deliver the best outcome for clients by negotiating deals and reducing case liens. Understood and managed emotions to navigate complex business relationships and conducted research for future prospects to generate leads.

Demonstrated expertise in creating a seamless and delightful experience by building customer-centric approach and ensuring clients receive the highest level of satisfaction. Education

Bachelor of Science in Communication Ohio University, Athens, OH Professional Affiliations

Member Prince William County Medical Reserve Corps, Supported vaccine effort during COVID-10 pandemic Technical Proficiencies

Clio Salesforce Levitate

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