Shannon S. Carlson

Administrative Assistant

www.linkedin.com/in/ad4cdl@r.postjobfree.com • 901-***-****

• Memphis, TN 38117

Growth-driven professional with 15+ years of experience in project management, supervision, and foremanship.

Proven keen strategic vision to align organizational goals and drive project success. Adept at facilitating positive change, fostering teamwork, and enhancing organizational effectiveness. Proficient in handling crisis situations with composure and decisiveness. Capable of optimizing resource allocation to maximize efficiency and productivity. Demonstrated exceptional interpersonal skills to collaborate with key stakeholders in diverse and multicultural settings. Articulative communicator and presenter; expert at conveying complex ideas and providing high-level administrative support to C-suite executives.

Areas of Expertise

Strategic Planning & Execution

Team Training & Leadership

Cost Reduction & Avoidance

Agile & Waterfall Development

Business Process Design

Software Quality Assurance

Diligence & Perseverance

Risk Assessment & Mitigation

Conflict Resolution

Waste Reduction

Enterprise Architecture

Resource Optimization

Technical Proficiencies

Microsoft Office Suite:

Word, Excel, PowerPoint, Outlook, Access, MS Visio, MS Project, MS Publisher

Project & Program Management:

HP PPM (Program & Project Management)

Quality Assurance:

QC (Quality Center)

Document & Change Management:

Team Forge

Requirement Management:

Caliber RM

Accounting & Financial Software:

QuickBooks

Accomplishments

●Proactively led external on-site and offshore teams at First Horizon Bank and FedEx Services to create a collaboration platform, facilitating geographically diverse teams to enhance development and quality assurance processes through peer reviews and compliance controls.

●Led comprehensive integration, spanning entire software development cycle, involving HP PPM, Caliber RM, Team Forge, and HP QC, to align business and software requirements, enhance code traceability, and ensure Quality Assurance and Compliance.

●Headed development of proof-of-concept collaboration platform for over 8,000 corporate onsite and offshore employees by conducting research visits to Microsoft and Cisco, ultimately leading to cost-saving and formation of new manager and team of 10 employees.

●Successfully completed first Agile development project using collaboration environment with on-site and offshore team members, and utilized Software Development Lifecycle tool suite in maintaining compliance and quality controls, leading to establishment of three new management teams in Memphis, TN, Colorado Springs, CO, and Orlando, FL.

Career Experience

Collierville Christian Church, Collierville, TN 2017 – 2018

Office Administrator

Served as primary point of contact for all church-related matters. Addressed and resolved issues within defined timeframes. Administered staff payroll and pursued competitive pricing for various contracts related to software, utilities, and building maintenance. Oversaw payroll processing for staff to provide accurate and timely compensation for all employees.

●Produced church newsletters and weekly service bulletins utilizing Microsoft Publisher.

●Controlled church's budget, and tracked income and expenses through QuickBooks for financial transparency.

First Horizon Bank, Memphis, TN 2014 – 2015

Project Manager

Led technical development and system integration by overseeing external vendors on-site and offshore. Controlled multiple project budgets to ensure project completion within projected costs. Developed project plans, including scope, objectives, timelines, and budgets. Implemented SharePoint-based Collaboration platform that facilitated faster communication between on-site and offshore teams, despite initial hesitation from the banking institution due to strict compliance controls.

●Directed application development, infrastructure enhancements, and process improvement areas.

●Delivered weekly executive updates tailored to specific level of detail needed for audience.

FedEx World Technology Center - Collierville, TN 2010 – 2013

Corporate Systems Program Manager

Actively engaged in Enterprise Compliance Status meetings in rigorous compliance with SOX, PCI, and HIPAA regulatory controls. Promoted global employee collaboration and knowledge-sharing by overseeing implementation of the Enterprise Collaboration project. Oversaw external vendors responsible for technical development and system integration to ensure seamless integration and overall project success.

●Directly assisted the Vice President of HR/payroll, finance, enterprise tools and process, and sales development team, encompassing Vice President, four directors, and over 120 employees.

●Controlled multi-million-dollar budget spanning four director areas.

●Served as co-facilitator in Back Office Project approval and prioritization review committee, contributing to well-informed decisions and timely execution of action items.

●Successfully launched company-wide collaboration platform for social media tools, benefiting 8,000 employees, and led to establishment of dedicated management team consisting of seven employees to ensure platform continuous development and maintenance.

●Coordinated support for Vice President of HR/Payroll, finance, enterprise tools and process, and sales development team, fostering efficient communication and coordination among a workforce of over 120 employees.

●Supported Executive VP in distributing weekly status reports to executive leaders and management team.

●Chaired weekly process and support meetings with VP Rep Leads for corporate initiatives to ensure standardized processes and procedures across organization and facilitate cross-team auditing of compliance items.

FedEx World Technology Center - Collierville, TN 2007 – 2010

Enterprise Software Services / Development Services / Renewal Jumpstart Program Manager

Headed program management of development process prototype and paved path for creation of three new managerial positions and development teams to sustain ongoing progress. Prepared weekly executive reports and kept stakeholders informed with additional updates on specific initiatives. Collaborated with multiple teams to facilitate delivery of software enhancements to both development teams and system administrators.

●Started initial customer contact to discuss candidates and provide inclusive program methodology overview.

●Contributed to coordination of strategic infrastructure integration for seamless functionality of application teams.

●Achieved optimization within tight timeframe through efficient collaboration and coordination of project involving expansion of three environments with replication across multiple locations.

●Designed and implemented processes and associated procedures to provide guidance to three teams in strict adherence to FedEx Global Development Process (GDP) and Compliance Controls.

●Conducted daily scrum meetings and milestone discussions, with focus on careful issue tracking to ensure prompt issue resolution or delegation to relevant subject matter experts.

Additional Experience

Enterprise Architecture (EA) Organization Program Manager, FedEx World Technology Center, Collierville, TN

Symphony Project Manager, FedEx World Technology Center, Collierville, TN

Business Integration Technologies Project Manager, FedEx World Technology Center, Collierville, TN

System Analyst, Centralized Marketing Concepts, Memphis, TN

Project Manager, Centralized Marketing Concepts, Memphis, TN

Product Development Specialist, Centralized Marketing Concepts, Memphis, TN

Operations Assistant, U.S. ARMY, Directorate of Community Activities, Ansbach, Germany

Education & Credentials

Bachelor of Business Administration, Major in Information Technology Management

Christian Brothers University, Memphis, TN: Summa Cum Laude

Professional Development Course: Crystal Reports Beginner & Proficiency Course

Certifications

Agile Development Certification, 2010

ITIL Version 3 Foundation Certification, 2008

Awards & Honor

Recognized with Achievement Medal for Civilian Service, award reserved for the top 10% of civilian service members.

Received Department of the Army Official Commendation certificate for setting benchmarks in customer service and job performance.

Honored with the 2001 "Super Star" Award, annual accolade given to employee who best embodies skills, leadership, and positive attitude crucial to company's success.

Conferred with 1998 "The Right Stuff" Award in recognition of exceptional performance in face of challenging circumstances.

Received numerous "Applause Awards" from Centralized Marketing Concepts for going above and beyond daily job responsibilities to achieve company objectives.

Affiliations

Alpha Chi Honor Society Active Alumni Memphis Chapter of Project Management Institute Helvetica

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