Marcia Davis

Montgomery, AL ***** 334-***-**** ad4cde@r.postjobfree.com

BILLING CUSTOMER SERVICE CODING

Eager to provide precise work experience in your facility.

Self-motivated professional with extensive experience in customer service, sales, and accounting. Known for ability to build relationships and educate customers while increasing satisfaction, retention, and revenue.

Core strengths include: Adaptability, show the ability to manage multiple conflicting priorities without loss of composure, Organization, Proactive, Communication Skills, Clients Service, Business Understanding, Team Player and Computer skills

Computer Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Medisoft software

EDUCATION

•Troy University-Montgomery, AL B.S. in Business Administration Accounting Concentration currently attending

•Healthcare Financial Management Association Certified Patient Accounts Representative (CPAR) 2015

•Penn Foster College – Scranton, PA Medical Billing and Coding Certificate 2014

CUSTOMER SERVICE EXPERIENCE

2016 –Present: BOOKKEEPER (remote, PRN position) ATS Montgomery, AL

Offers tax return preparation for businesses and individuals.

Perform a full-charge bookkeeping, payroll sales tax, personal/business tax returns and other services for small businesses.

•Track and document chargeable and non-chargeable hours using I-Firm.

•Provide guidance and assistance to other bookkeepers to ensure timely and accurate completion of duties.

•Foster continued relationships by regularly following up with clients regarding cases.

•Check data input or verify totals on forms to detect errors in arithmetic, data, or procedures.

2013–Present: INDEPENDENT CONTRACTOR Arise Virtual Solutions Montgomery, AL

Offers award-winning, customer care and call center outsourcing services through a 100% virtual platform.

Provided friendly advice to diverse clientele, promoting Staples’ customer-oriented image.

•Serves as primary point of contact for in-house and external phone/website queries.

•Generated additional online sales by educating customers on completing purchases via staples.com website.

2016-Present: CUSTOMER SERVICE REPRESENTATIVE Diligent Montgomery, AL

Offer customer care for clients with complaints, orders, or require information about products/services purchased from the company.

Provide support for clients and customers and help ensure that customers are satisfied with services, products, and features.

Managing incoming calls and customer service inquiries.

Identifying and assessing customer needs to achieve satisfaction.

Respond promptly to customer inquiries.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

2010–2013: CUSTOMER SERVICE AGENT West at Home Omaha, NE

Offers customer care, sales, and service solutions to communications, financial services, healthcare, and wireless industries.

Opened customer accounts by recording account information, maintained customer records, and updated account information.

•Reduced costs by efficiently processing payments.

•Attracted potential customers by answering product and service questions; resolved product or service problems by clarifying the customer’s complaint.

•Provide full customer and technical support for wireless cell phone customers

in a home setting. Service types included: sales, and service.

handling customer complaints in an efficient and prompt manner, Provide and

demonstrate exceptional customer service and superior sales skills which

included taking payment for services, reconciling accounts, deactivation of

accounts, activation of cellular phones. Maintain knowledge of policies and

procedures, features, benefits, quality, and systems navigation.

2007–2010: CUSTOMER SERVICE AGENT/FINANCE ER Solutions Montgomery, AL

A Convergent Resources, Inc. company offering comprehensive accounts receivable management services and customer care programs.

Provided quality service and support for billing, placing orders, and troubleshooting system.

•Researched accounts and helped resolve billing disputes preventing payment on accounts; reviewed bills and explained fees and charges for service.

•Attracts potential customers by answering product and service questions: suggesting information about other products and services.

•Opens customers’ accounts by recording account information.

•Maintains customers records by updating account information.

•Recommend potential products of services to management by collecting customers information and analyzing customer needs.

OTHER POSITIONS

2005–Present: Team Member Hyundai Motor Manufacturing Alabama LLC Montgomery, AL

Offers a full line-up of products including small to large passenger vehicles, SUVs and commercial vehicles.

•Assist with assembling engine components to vehicles and direct team duties in absence of supervisor to ensure continuous flow in manufacturing operations; quickly report damages to prevent downtown and revenue loss.

•Take up on the duty when the supervisor is out

•Work without supervising

•Problem solver

2004–2007: RECEPTIONIST Fort Deposit Dental Fort Deposit, AL

Oral care center offering quality, complete dental services for families.

•Greeted patients, scheduled appointments, and maintained medical charts.

•Order, receiving, stocking and distribution of office supplies.

•Photocopying, faxing, filing, and collating

•Sort and forwards incoming mail and routes publications

•Provide information to customers such as company address, directions to the company location, company fax numbers, company website, and others information.

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