Clinton Wurm

Indianapolis Area, IN 260-***-**** ad4cd9@r.postjobfree.com www.linkedin.com/in/wurmclintonr Career Objective: To lend my financial expertise and communication skills to an industry leading company, provide the best service to my customers, and help my colleagues achieve success. Skills

Verbal and Written Communication Multitasking Adaptability Problem-Solving

Critical Thinking

Microsoft Excel

Experience

Carrington Mortgage Services Mortgage Loan Officer November 2021 – November 2022

● Managed and oversaw the mortgage lending process, including underwriting, customer service, and managing a portfolio of customers.

● Developed and maintained relationships with real estate agents, builders, and other referral sources.

● Assisted the buyers in the purchase process through closing.

● Learned and applied knowledge of FHA, VA, USDA and conventional loan rules and regulations.

● Perfected the use of Encompass, Kronos, and other software to complete the refinancing process. Sallie Mae Bank Loan Modification Specialist May 2020 – November 2021 Sallie Mae Bank Collections Representative December 2018 – May 2020

● Contacted 75-100 borrowers per day to resolve delinquencies and ensure future payments.

● Analyzed financial documents of borrowers, showcasing proficient technology skills using tools such as Excel, Workday, and Microsoft Outlook to decide their eligibility for repayment programs.

● Worked with customers that had extreme financial hardship to resolve delinquency.

● Mentored new employees to ensure their success in resolving customer delinquencies. Carrington Mortgage Services Loan Counselor September 2016 – December 2018

● Contacted 75-100 customers per day regarding their delinquent mortgage payment to devise a payment plan.

● Counseled customers regarding available payment options.

● Used a variety of applications, including LoanServ and UltiPro to process payments, develop payment plans and send documents to customers.

● Mentored new employees and participated in regular brainstorming sessions to improve department operations. Navient Corporation Collections Specialist III – Team Lead June 2015 – September 2016 Navient Corporation Collections Specialist March 2013 – June 2015

● Led a team of 8-12 collections specialists.

● Managed both incoming and outgoing calls to address customers with overdue Department of Education student loan payments and bring them out of delinquency.

● Worked with customers to find solutions for overdue accounts, negotiated payment plans, and facilitated arrangements for bringing accounts up to date.

● Addressed customer concerns and resolved issues related to overdue payment accounts, demonstrating empathy and professionalism.

● Communicated effectively with customers, explaining the consequences of overdue payments, and providing assistance in resolving financial issues.

● Maintained accurate records of customer interactions, payment arrangements, and other relevant information. Education

Ball State University, BS in Sports

Administration

08/2008 – 12/2012

Park University, MBA in Finance

09/2016 – 08/2018

Data Analytics Certificate, Google

01/2024

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